Devon Radcliffe Email & Phone Number

Kumeu, NZ

New Zealand

• Strategically driving the optimization of Mitre10’s P2P system and processes. My role involves:
• Business Process Integration: Seamlessly integrating SAP P2P functionalities to streamline procurement and payment processes.
• System Customization: Tailoring SAP solutions to meet unique business requirements, ensuring smooth system integration and user-friendly interfaces.
• Operational Efficiency: Evaluating and enhancing IT infrastructure to facilitate cost-effective improvements and operational excellence.
• Stakeholder Collaboration: Engaging with stakeholders to align system capabilities with business goals and driving continuous improvement.
• Training & Support: Providing comprehensive end-user training and support, fostering an environment of knowledge and proficiency.

Auckland, New Zealand

• March 2020 - Feb 2021 | AIA - Lead BA (FSLA - FAP Registration)
• System Enhancements: Spearheaded improvements for FAP registration, enhancing user experience and compliance with FSLA.
• Identity & Access Management: o Enhanced User Accessibility: Seamlessly navigable system for increased productivity. o Security Strengthening: Robust access controls safeguarded sensitive data.
• Business Process Optimization: o Increased Efficiency: Streamlined workflows reduced manual effort and processing time. o Adherence to FSLA Guidelines: Optimized processes ensuring regulatory compliance.April 2021.
• Telephony Call Flow and IVR Design: o Improved Customer Experience: Tailored call flows and IVRs enhanced interactions. o Efficient Contact Centres: Streamlined communication channels for better service.
• User Access Management: o Data Security: Managed access rights to protect system integrity. o Smooth Onboarding: New users seamlessly accessed the system.

Johannesburg Area, South Africa

• Key Competencies and skills:
• Understanding and eliciting business requirements and drafting Business Requirements Documents
• Stakeholder Management
• Business Process Management:o Mapping Processes o Process Analysis and Re-Engineering o Risk mitigation via process controls
• Project Management - developing project plans and providing project management assistance
• Reviewing of test cases

Johannesburg Area, South Africa

• My role was to maintain and implement system changes. This included the integration of our commission system with Xplan (IRESS) and design business specific workflows and functionality. We fulfilled all testing and.
• Training and supporting of users (New and updated software)
• Troubleshoot user errors
• Plan and coordinate new developments on the system
• General Maintenance/Repair of system
• Process engineering

Johannesburg Area, South Africa

• I worked in a small team tasked to create, implement and market a direct sales life insurance product. It was my responsibility to research existing competitor products, identify key benefits within the products and.
• Comparing life, disability and dread disease benefits
• Creating an in-house insurance product (FNB Life Cover)
• Conceptualise and develop an online interface for the Life Insurance product.
• Create marketing strategies (content and methods of delivery)

Johannesburg Area, South Africa

• I analysed clients’ balance sheets and used it to calculate any shortfalls in their estate. From the calculation I would recommend life, disability and critical illness cover to close any gaps identified.Key.
• Assets and Liabilities analysis (Personal Balance Sheets).
• Life Insurance – benefit and pricing comparisons.
• Creation of proposals/solutions (Estate Duty, income shortfalls, etc.).
• Implementation of proposed solutions.

Johannesburg Area, South Africa

• Key Responsibilities:
• Processing of insurance and investment application forms.
• Liaising with brokers regarding medical requirements of clients.
• Drafting insurance, investment and health quotes for brokers.
• Updating client records.
• General Administration.

Diploma Moti, Project Management

Modules successfully completed: Problem Solving, Creative Thinking and Decision Making Managing the Systems Way Financial Analysis.

Higher Certificate (Rfp), Wealth Management

A higher certificate in financial planning. Modules successfully completed; Basic principles of Financial Planning Financial Planning.

Cobol, It

COBOL Programming Business Analysis

Matric

Activities and Societies: Cricket