Devon Nichols Email & Phone Number

United States

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Joined BH Management as a Community Manager and was promoted to a Senior CM role overseeing two communities with 444 units. I contribute to budget development by analyzing financial statements and market data, setting rent rates, ensuring timely rent collection, and preparing financial reports. Approve vendor invoices, control expenditures, and manage petty cash. Oversee lease enforcement, conduct apartment inspections, and handle evictions. Analyze market trends to implement marketing and leasing strategies, promote resident satisfaction, and ensure maintenance standards are met. Supervise and manage performance of 7 on-site team members, while maintaining client/owner relationships through regular updates and property tours.

Oversee the daily operations of a 204 unit apartment community. Gather, analyze, and interpret current market and economic trends that may impact the property and implement marketing and leasing strategies to achieve the property’s occupancy and revenue goals. Monitor and analyze traffic logs, budget guidelines, renewal information, marketing data, resident retention needs, and physical property needs. Work with RM on operating income/expense budgets that reflect the owners’ objectives for property operations, cash flow requirements, and leasing strategy. Ensures appropriate response to resident requests for service orders; verifies, inspects, and confirms the status of all vacant units. Hires, trains, supervises, develops, and mentors property team members.

San Diego, California, United States

Co-manager of a 800 door portfolio, consisting of Single Family, Multi-Family and Commercial buildings. Responsible for working directly with property owners/their representatives, landing new ownership clients, coordinating insurance claims, overseeing in-house maintenance and vendor services. Also responsible for pricing, marketing, showing and leasing available properties. Manage a team of 6; ensuring all resident/future resident inquiries are responded to. AR/AP. Evictions/Small Claims. Conflict resolution, Project Management, Maintenance Coordination. Build the portfolio, retain owners and assist in the creation of policies and procedures that will maximize company, andowner profits.

Tempe, Arizona, United States

Manage a team of five, and the daily operations of a 194 unit multifamily community, while achieving financial, occupancy and resident retention goals. Ensure the community maintains a Class A level of operation. Complete monthly Variance Reporting Analysis. Prepare annual budgets. Update all residents’ transactions in Yardi on a daily basis. Create charge and credit batches. Complete deposit accounting. Process invoices in a timely manner.

Phoenix, Arizona, United States

Started with the company managing the daily operations of a 215 unit multifamily community. Exceed occupancy goals to allow for ultimate sale of community. Oversee staff, marketing and leasing, collection of rent, resident retention, community maintenance, contracted services, administration and reporting, community safety and legal compliance within budgeted parameters. Prepare and maintain monthly financial statements and variance reports. Prepare annual budget. Complete deposit accounting. Process invoices in a timely manner. Was ultimately promoted to manage a lease-up community. This community was in the mid-stages of completion and required me to assist with marketing, lead generation, selling the property over the phone and via social media. I was asked to assist in making design choices, set up utilities, create new systems and implement new modern technology and softwares. Ultimately the property sold prior to completion.

Indianapolis, Indiana Area

Manager of 636 single-family rentals. Meet occupancy, leasing, renewal, turn-over, and delinquency goals. Collect rent, and processing evictions; including attending court hearings. Manage revenue and expenses per ownership. Responsible for all resident move-in orientations, property inspections, reporting, and marketing. Liaison between maintenance and residents to resolve requests promptly.

Indianapolis, Indiana

Responsible for 999 single family homes throughout Indiana. Collect rent. Balance due notices. Evictions. Problem solve with tenants. Submit, manage and update high utility disputes. Calculate credits. Submit work orders. Renewals. Move out deposit accounting. Accept notice to vacates. Accept early lease termination agreements. Answer billing questions. Provide excellent customer service at all times. Act as a liaison between the maintenance department and tenants to complete work orders. Meet delinquency goals. Process POs. Calculate turn charges upon move out. Calculate chargebacks. Yardi, CRM, Primo, Sharepoint, Rently, Rent Cafe,

Encinitas, California

Licensed Real Estate Agent representing home buyers and sellers.NAR®CAR®SDAR®NSDCAR®

Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing.Coordinate title/escrow, mortgage loan and appraisal processes.Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs.Regularly update & maintain communication with clients, agents, title officer, lender etc.Submit all necessary documentation to office broker for file compliance.Coordinate moving/possession schedules.Schedule, coordinate & attend closing process.Input all client information into client database system.Schedule 30 Day, 90 Day & 120 Day client customer service follow up calls to assist with any home improvement provider recommendations and to ask for referrals.

Tucson, Arizona Area

Assisted Community Manager. Completed daily and weekly reports. Contacted leads. Executed and audited leases. Ran, Accepted/Denied applications. Accepted rent payments. Daily bank deposits. Paid invoices. Executed marketing events. Social media marketing. Maintenance requests.Prepare and deliver 5-day & balance due notices. Market surveys, shopped comps. Performed quarterly property inspections. Posting rentals to multiple websites.

Tucson, Arizona Area

Started as a Community Assistant, based on my closing ratio and natural leading personality was promoted to Lead CA. Trained new CA’s. Plan and execute marketing events on property and campus. Clean offices and amenities daily. Accept rent from tenants, daily bank deposits. Balance due notices 5 days, Perform market surveys and shopped comps. Audit all new leases and follow up program. Invoices and help prepare weekly reports. Show rentals.