Actively support NIWC PAC TCS group in achieving and sustaining Authority to Operate (ATO) for both new and existing TCS systems, aligning with the Navy's Risk Management Framework (RMF), ensuring compliance with organizational IA and security requirements.Proficiently utilize eMASS to create, manage TCS system records, and initiate workflows encompassing RMF Steps such as Categorization, Control Selection, Implementation, Assessment, Authorization, and Continuous Monitoring, mirroring the requirements for system compliance assessment.Install, configure, and maintain an ACAS server for conducting scans and generating vulnerability reports, adept at uploading these reports to the Vulnerability Remediation Asset Manager (VRAM), contributing to the risk assessment and mitigation strategies.Monitor and evaluate TCS systems for adherence to Security Technical Implementation Guides (STIGs) and SCAP Benchmarks as per DISA standards, ensuring robust security controls and data protection.Manage McAfee ePolicy Orchestrator (ePO) policies, rules, and exceptions, tailoring them to TCS system functionality and end-user operations, ensuring secure and compliant network operations.Provide local and remote TCS system administrators with monthly Information Assurance Vulnerability Alert (IAVA) updates, emphasizing continuous monitoring and cybersecurity enhancement.Implement automation of STIG and ACAS compliance for TCS systems using PowerShell scripts, streamlining RMF continuous monitoring requirements, a key aspect of the role's responsibilities.Developed and maintained scripts/tools for automating imaging, baselining, and backup processes for systems, ensuring their readiness before dispatch to US Navy commands, reflecting the role's focus on ensuring IA and security compliance for IT systems.

- Develop and optimize lead generation funnels using Zoho CRM and Zoho Flow, enhancing the efficiency of backend automation workflows to boost client acquisition.- Maintain a HIPAA-compliant CRM system, ensuring the security of Protected Health Information (PHI). Utilize Zoho CRM for daily operations, managing client data with utmost confidentiality.- Regularly update and troubleshoot company websites, primarily using WordPress, to ensure seamless user experiences and up-to-date content.- Design and execute a variety of marketing campaigns using Google Ads, Zoho Campaigns, and Canva. Create visually appealing email banners, icons, and postcards tailored to promote health insurance products effectively.- Stay abreast of the latest security practices to safeguard client information. Implement GDPR compliance measures alongside HIPAA regulations to ensure data protection across all platforms.- Actively pursue new knowledge on compliant marketing tactics through professional development resources and industry events, focusing on innovations in the Health Insurance Marketplace.

• Managed a team of 4 technicians in providing high-quality technical support to over 12,000 end-users internationally via email, phone, DameWare, and Zoho Assist.• Effectively used ServiceNow ticketing system to manage incident accounts, ensuring quick and accurate resolution of user issues.• Specialized in troubleshooting Windows 7 issues, consistently resolving complex system errors to maintain user productivity.• Liaised with vendors to order spare parts as needed, ensuring the timely repair of hardware and minimizing downtime.• Updated and maintained the knowledge base, allowing other technicians to resolve issues more quickly and efficiently.• Handled the creation, updating, and termination of user accounts in Active Directory, ensuring secure and efficient access control.