Devonte Wilson Email & Phone Number

Toronto, Ontario, Canada

• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.• Utilize available marketing tools and technologies to build relationships and new business• Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market•Assist with daily inventory counts

Ontario, Canada

• Helping with refunds and customer issues.• Ordering products for wedding groups and individuals.• Tidying up the store and keeping it clean.• Encouraging and educating sales consultants to increase KPIs and improve customer service.• Measuring and sizing suits for customers.• Creating visuals for customers' weddings and special events, such as showing them different suit colors and outfits.• Supervising staff to ensure the quality and accuracy of customer service, leading the customer service team to the highest level of customer satisfaction with a 96% customer retention rate.• Increasing sales by 18% in the store, implementing weekly store meetings, and training staff on sales techniques and product knowledge to improve customer service.

Ontario, Canada

• When customers enter the furniture store, I warmly welcome them, offer assistance, and engage in friendly conversation. Building rapport and understanding their needs is crucial to provide a personalized shopping experience.• Calculating totals (tax and after-tax) and also calculating discounts on the fly.• Using inventory software such as Blue Link and Anzio.• Helping exceed our daily sales goals.• Following up with customers to set up delivery dates, exchanges, returns, and handle complaints.• Keeping the store clean.• Assisting customers in locating items.• Achieving an average daily sales goal of $2,000 or more, resulting in a 12% increase in overall store revenue.

Paris

• Collaborate with the management team to develop and execute business development strategies.• Conduct thorough market research to identify potential clients, industry trends, and competitors.• Identify and pursue potential clients through various channels, such as networking events, referrals, online platforms, and strategic partnerships• Build and maintain strong relationships with clients, understanding their needs, and addressing their concerns. Act as a trusted advisor, showcasing the value and expertise of the consulting company.