- Managed the process of transitioning new clients from their existing human capital management software to the Paycor product suite; utilized effective client service and change management practices to ensure a smooth conversion- Utilized Salesforce Software- Acted as the primary client contact throughout the client implementation process; escalated needs, issues, concerns to business partners and management as appropriate- Established a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensured clients’ requirements and business objectives were defined clearly so that they were well understood by the entire project team.- Served as the subject matter expert and advocate for the Paycor product suite; ensured set up was consistent with the clients’ needs and expectations- Proactively consulted with clients on best practices and necessary system and process changes to achieve implementation milestones and goals- Possessed working knowledge of the full Paycor product suite to make connections across services and provided consultation of best practices and system utilization in multiple human capital management disciplines- Worked in coordination with non-client facing Implementation team members to ensure accurate database configuration- Tested client data and Paycor system configuration to ensure proper functionality and quality; resolved data discrepancies as a result of testing and/or initial production activity within the software- Investigated, analyzed and recommended solutions for clients’ issues; collaborated with Implementation leadership and Technical Support staff to eliminate recurring issues- Maintained accurate project status in Paycor project management software; provided real time updates as needed to project stakeholders; proactively identified and mitigated project risks- Conducted telephone/web-based and/or face-face training sessions with new users

- Acted as the primary point of contact for our clients and other internal departments that had questions or concerns about their software (PrismHR)- Managed my implementation projects using various softwares- Completed any open tickets in Jira - Ensured that consistent and updated information was communicated between all team members- Conducted meetings that provided software demos and trainings to end users- Effectively documented and tracked all aspects of the implementation process to ensure information was easily accessible to our internal team- Managed all software configurations which included enabling API, SSO, and software customization- Provided continuous support to all end users- Helped to maintain company shared files- Attended webinars, seminars, and other trainings to stay up to date on best practices and laws

• Managed LMS which included the registration, assignment, and maintenance of online training for our internal clients• Influenced continuous system improvement by identifying the needs of our clients• Assisted our clients with system support and technical challenges • Effectively created training reports for all clients and tracked their training progress using a quarterly tracking system• Processed Background Checks, Motor Vehicle Reports, and Pre-Employment Drug Screens• Processed EDD Benefit Audits and Verifications of Employment• Communicated with clients, divisional partners, and colleagues daily• Helped to maintain company shared files• Managed paid-time off accruals, adjustments, and reconciliations• Assisted with reviewing and entering status change forms• Created weekly and monthly invoices for billing• Attended webinars, seminars, and other trainings to stay up-to-date on best practices and laws• Assisted with other duties as assigned

- Initiated successful team building projects which helped to produce effective teamwork and collaboration within the organization- Maintained regular contact with top leaders about daily goals for the organization and its success- Provided accurate paperwork and reports to top management regularly- Analyzed the organizations internal environment and provided suggestions to improve business performance- Trained new hires to be productive, engaged, and competent with all job responsibilities- Contributed to the organizations continued success by effectively developing the skills of senior employees- Addressed along with resolved workplace concerns regarding employees - Coached employees as needed using a positive leadership approach that successfully helped to reinforce unethical workplace behavior- Participated in the development of new hire training programs- Assisted with employee payroll- Helped to maintain confidential company and employee files