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Devon Westerholm Email & Phone Number

President at FiveBy Solutions
Location: Alameda, California, United States 9 work roles 2 schools
1 work email found @dropbox.com LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email d****@dropbox.com
LinkedIn Profile matched
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Current company
FiveBy Solutions
Role
President
Location
Alameda, California, United States
Company size
36 employees

Who is Devon Westerholm? Overview

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Quick answer

Devon Westerholm is listed as President at FiveBy Solutions, a company with 36 employees, based in Alameda, California, United States. AeroLeads shows a work email signal at dropbox.com and a matched LinkedIn profile for Devon Westerholm.

Devon Westerholm previously worked as Senior Director, Service Delivery & Success at Fiveby Solutions and Customer Experience Principle Consultant at Freelance. Devon Westerholm holds Work Towards Ms In Management from Antioch University Seattle.

Company email context

Email format at FiveBy Solutions

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*@dropbox.com
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AeroLeads found 1 current-domain work email signal for Devon Westerholm. Compare company email patterns before reaching out.

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Profile bio

About Devon Westerholm

Dedicated and accomplished global professional with extensive experience in driving exceptional customer satisfaction through strategic leadership, innovative solutions, and deep understanding of customer needs.Passionate visionary and committed people leader. Repeated success in achieving revenue, improving customer services, and mapping business customer journeys. Recognized for developing and implementing strategies, optimizing processes, managing end-to-end lifecycle, and elevating brand perception. Proven ability to align strategy, technology, and customer experiences to create sustainable business relationships with stakeholders. Established leadership in support technologies and streamlining operations. Renowned for achieving Temkin CX Excellence and Forrester Voice of the Customer Awards.

Listed skills include Product Launch, Customer Experience, Saas, Enterprise Software, and 27 others.

Current workplace

Devon Westerholm's current company

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FiveBy Solutions
Fiveby Solutions
President
Alameda, CA, US
Website
fiveby.com
Employees
36
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9 roles · 10 years

Devon Westerholm work experience

A career timeline built from the work history available for this profile.

Senior Director, Service Delivery & Success

Current
Fiveby Solutions

Seattle, Washington, US

May 2024 - Present

Customer Experience Principle Consultant

Freelance

Provide consulting services in Customer Experience, service delivery, product management, UX design, and Journey Design improvement to drive customer success.

Aug 2021 - Apr 2024

Vice President, Call Center Technology

Palo Alto Networks

Santa Clara, California, US

Led a team of 100+ IT Engineers, Product Managers, and UX Designers to transform the digital support journey and boost technical support case deflection from 47% to 61%, streamline support processes. Led initiatives such as modernizing code stack, optimizing customer service systems and Voice of the Customer (VOC) tooling, resulting in increased customer.

May 2019 - Aug 2021

Head Of Customer Experience

Dropbox

San Francisco, California, US

Successfully spearheaded initiatives at Dropbox to enhance customer centricity, establishing a Customer Experience Management Practice and implementing a closed-loop learning system feeding insights from support to product teams – improving company-wide NPS by 7%. Led the creation of a comprehensive customer journey map and orchestrated competitive.

Apr 2017 - May 2019

Public Speaker

Cxm Conferences

Contact Center Weekly (CCW) - 2019 "Best Practices in creating dynamic Customer Journey Maps"Chief Customer Officer Conference - 2018 "Paving the way to successful customer management strategies with talent management"Next Generation Customer Experience (NGCX) - 2016 "Fostering Partner Relationships that Align with your Customer Experience Goals and Brand.

2016 - 2019 ~3 yrs

Senior Director, Global Customer/Partner Experience & Insights

Sunpower Corporation

Richmond, California, US

Led a comprehensive transformation program at SunPower, refining the customer journey through Voice of the Customer insights and innovative metrics. This resulted in an 18-point increase in Customer Health NPS and drove loyalty and revenue growth through referrals. Spearheaded the design and execution of the residential customer experience strategy.

Apr 2012 - Feb 2017

Senior Manager Customer Experience Programs

Adobe Systems

San Jose, CA, US

Senior Program Manager - Customer Experience (April 2011 – April 2012)Support Operations Program Manager - Customer Experience (May 2010 – April 2011)Support Operations Business Analyst - Customer Experience (Sept 2005 – May 2010)Technical Support Engineer (March 1999 – Sept 2005)Established Adobe's inaugural Customer Experience practice, catalyzing a.

Mar 1999 - Apr 2012

Locations Manager

Bill Nye The Science Guy
  • Identified and secured locations for the fifth and final season of Emmy award winning kids science show; Bill Nye the Science Guy.
Aug 1997 - May 1998
Team & coworkers

Colleagues at FiveBy Solutions

Other employees you can reach at fiveby.com. View company contacts for 36 employees →

KB Keith Beeman Keith Beeman Colleague at Fiveby Solutions Seattle, Washington, United States, United States View → PG Paul Goode Paul Goode Colleague at Fiveby Solutions Shawnee, Kansas, United States, United States View → UA Usman Ali Usman Ali Colleague at Fiveby Solutions Sialkot District, Punjab, Pakistan, Pakistan View → MZ Marina Zamarashkina Marina Zamarashkina Colleague at Fiveby Solutions United States, United States View → AS Aaron Shaw Aaron Shaw Colleague at Fiveby Solutions Seattle, Washington, United States, United States View → TK Tamara Kolesnikova Tamara Kolesnikova Colleague at Fiveby Solutions San Francisco Bay Area, United States View → KS Kevin Sonukan Kevin Sonukan Colleague at Fiveby Solutions Atlanta Metropolitan Area, United States View → JE Jake Emerson Jake Emerson Colleague at Fiveby Solutions Seattle, Washington, United States, United States View → KM Karen Mcfarland Karen Mcfarland Colleague at Fiveby Solutions Seattle, Washington, United States, United States View → AP Alexander Park Alexander Park Colleague at Fiveby Solutions Seattle, Washington, United States, United States View →
2 education records

Devon Westerholm education

Work Towards Ms In Management

Antioch University Seattle

Bachelors Of Arts, Film

The Evergreen State College
FAQ

Frequently asked questions about Devon Westerholm

Quick answers generated from the profile data available on this page.

What company does Devon Westerholm work for?

Devon Westerholm works for FiveBy Solutions.

What is Devon Westerholm's role at FiveBy Solutions?

Devon Westerholm is listed as President at FiveBy Solutions.

What is Devon Westerholm's email address?

AeroLeads has found 1 work email signal at @dropbox.com for Devon Westerholm at FiveBy Solutions.

Where is Devon Westerholm based?

Devon Westerholm is based in Alameda, California, United States while working with FiveBy Solutions.

What companies has Devon Westerholm worked for?

Devon Westerholm has worked for Fiveby Solutions, Freelance, Palo Alto Networks, Dropbox, and Cxm Conferences.

Who are Devon Westerholm's colleagues at FiveBy Solutions?

Devon Westerholm's colleagues at FiveBy Solutions include Keith Beeman, Paul Goode, Usman Ali, Marina Zamarashkina, and Aaron Shaw.

How can I contact Devon Westerholm?

You can use AeroLeads to view verified contact signals for Devon Westerholm at FiveBy Solutions, including work email, phone, and LinkedIn data when available.

What schools did Devon Westerholm attend?

Devon Westerholm holds Work Towards Ms In Management from Antioch University Seattle.

What skills is Devon Westerholm known for?

Devon Westerholm is listed with skills including Product Launch, Customer Experience, Saas, Enterprise Software, Salesforce.Com, Product Management, Cross Functional Team Leadership, and Customer Experience Management.

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