Michael Osifodunrin Email & Phone Number

Reading, Gb

Reading, Gb

Poole, England, United Kingdom

United Kingdom

🔐 Network Security Enhancement: Achieved a significant 30% improvement in network security by implementing a streamlined system and effective account management.⏰ Downtime Reduction: Successfully reduced downtime incidents by 25% through the implementation of efficient storage management practices.🚀 Increased Customer Satisfaction: Boosted customer satisfaction by 15% by maintaining security and quality standards while delivering exceptional technical support.☁️ Cloud Infrastructure Management: Managed AWS cloud resources using a comprehensive suite of tools, establishing a reliable and secure infrastructure for the organization.🤖 Process Automation: Implemented process automation using Python and Bash scripting languages, resulting in improved efficiency and a more streamlined workflow.🔍 Proactive Cloud Monitoring: Proactively monitored and resolved cloud infrastructure issues using ELK stacks, ensuring minimal downtime and improved reliability.⚙️ Automated Deployment: Implemented automated deployment of new product features using DVCS and Jenkins CI/CD Pipeline, resulting in a 50% reduction in deployment time for faster time to market, increased productivity, and improved stability.💡 Infrastructure as Code (IaC) Champion: Pioneered Infrastructure as Code (IaC) with Terraform and Ansible, achieving consistent and reliable infrastructure deployments while reducing deployment time by 30%.🏛️ Continuous Infrastructure Improvement: Continuously monitored and improved the design and architecture of cloud infrastructures to enable effective maintenance and ongoing enhancements.📊 Monitoring & Alert Management: Improved system stability, security, and efficiency through the deployment of monitoring tools and alert managers such as Prometheus, Grafana, ELK, and New Relic.

United Kingdom

Diagnosed and reported issues with Azure, Office 365, Active Directory, VPN Clients, and Remote Desktop.Responded to 15-25 calls and chats daily, providing prompt and efficient customer support.Consistently met Key Performance Indicators (KPIs) and weekly Quality Assurance (QA) audits.Assisted in gathering required documentation from partners to enhance job performance and ensure accurate information.Acted as a liaison between clients and Network Operations Center (NOC)/Security Operations Center (SOC).Recorded detailed information into the Cherwell ticketing system for comprehensive documentation.Took ownership of trouble tickets, diligently working and tracking issues to resolution.Performed follow-ups with clients and clearly documented the resolution for future reference.Provided technical support to clients using remote tools for efficient problem resolution.Installed and set up VMware, VirtualBox, and Windows Server 2016.Added Windows 10 machines to the Windows Server 2016 domain for seamless integration.Created and modified Active Directory user accounts to manage various properties and permissions.Configured users, groups, and shared mailboxes through the Admin portal in Office 365 for streamlined collaboration and communication