Devorah Cohen Email & Phone Number

Tel Aviv District, Israel

Israel

* Own and maintain a comprehensive suite of over 400 Knowledge Base articles, significantly enhancing user experience and reducing support inquiries.* Collaborate closely with subject matter experts, engineers, product managers, and service delivery teams to produce clear, concise, and user-friendly technical documentation.* Craft precise microcopy for the Appdome platform, including error messages, notifications, and tooltips, improving user navigation and comprehension.* Identify and close knowledge gaps based on internal requests, enhancing the overall documentation quality.* Analyze and improve existing content, leading to increased user engagement and reduced support inquiries.* Track feature requests using Jira to identify requirements and author new content to accompany software releases.* Conduct research on cyber threats that affect mobile applications

Israel

* Create how-to guides for the Juno product. * Write and review UX microcopy — titles, subtitles, help text, button text, and tooltips.* Maintain the company’s template centre.* Conduct research on everything related to employee onboarding and skills training. * Collaborate with Product Managers, UX designers, Developers, and Customer Success teams. * Utilize analytics tools to measure template content performance. * Generate long-form and short-form content. * Plan, create and write microcopy for new product features.

Israel

*Implemented solutions and fixes to resolve reported metadata issues.*Responsible for communicating the status and resolution information of cases to clients via CRM software. *Acted as a first responder to incoming client-reported cases involving metadata quality issues and concerns. *Analyzed reported issues to determine scope and severity. *Responsible for editing templates on Confluence

Jerusalem, Israel

*Taught conversational English to individuals and small groups of up to 10 students. *Prepared all course material, including quizzes and reading material. *Taught varying levels of students from beginner, to intermediate and advanced level.*Enhanced students self confidence when speaking in English.*Helped students' develop their vocabulary and pronunciation skills.

Tel Aviv, Israel

*Proofread documents for accuracy, grammar, spelling, and style.*Fact-checked dates and other statements for accuracy.*Ensured text meets tone and character count outlined by the company policy.*Made corrections and suggested edits to the course materials.*Consistently met proofreading deadlines

Jerusalem Area, Israel

Checked in and out guests.Authorized payment for accommodation.Processed and updated guest accounts on Opera CRM. Handled internal and external phone calls. Liaison between internal departments and travel agents.

Jerusalem Area, Israel

Ba English Literature, English Language And Literature, General

Hotel Management, Hospitality

Tquk, Teaching English As A Second Or Foreign Language/Esl Language Instructor