Devpal Sihra Email & Phone Number

Nottingham, England, United Kingdom

Birmingham, United Kingdom

Providing a critical support function for the Service Delivery team both externally and internally, assisting a number of Service Delivery Managers in providing an excellent Customer experience and consistent focus to provide a consistent support mechanism for all Customer contracts. Responsible for operational contract governance of smaller/non-complex accounts and required to lead adhoc or scheduled service reviews. Drive Customer service SLA achievement and Customer satisfaction by maintaining accurate Customer data on action trackers, risk logs, SIP (Service Improvement) trackers, contract trackers and other Customer documents and on a daily basis will coordinate Customer BAU issues. Create and issue important Customer Governance documents such as Service Review minutes and agendas and produces monthly, quarterly and annual Customer report data and analysis in a timely manner to enable the Service Delivery Manager to present this data to the Customer.

London, United Kingdom

Responsible for managing the ICT Services team at Broxtowe Borough Council. Act as the main operational interface between the business and ICT Services and as a primary contact for escalations. Ensure that ICT meets agreed KPI’s.

Coventry, United Kingdom

Responsible for coordinating the delivery of services into enterprise customers. Acting as a bridge between the client and our operational delivery teams. Key responsibility is governance across all areas of services including service management, incident and change management, continual service improvement and customer satisfaction.

London, United Kingdom

Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers.

• Dealing with an average of 150 customers per day, in a busy environment, both face to face and over the phone, delivering an excellent level of customer service• Dealing with irate customers in a calm and diplomatic manner, escalating issues where appropriate • Stock checks and shelving items on the shop floor requires an acute attention to detail• Liaising with external suppliers requires a professional attitude and phone manner• Organising my workload effectively to ensure that all urgent tasks are prioritised and completed immediately, and that my level of customer service is not compromised

Bachelor'S Degree, Information Technology, 2:1

High School, A To C

Activities and Societies: Played for the School Hockey Team