Mark Heddle Email & Phone Number

No day is the same in this role. I assist users with their issues regarding hardware, software, account triage, building surface pros and desktops from PXE boot and more. In order for me to complete my role I have access to AD, AAD, Exchange, Intune and a variety of other administrative tools. My work is delegated between completing incidents where I.

Whitehaven, England, United Kingdom

My role was to primarily triage and resolve user queries that are more complicated and time consuming than for the first line. This can vary from issues with a user's profile, software, networked permissions and more. To ensure I fully understand issues I communicate with users via phone, email or instant messages (skype, teams) to verify the issue. This.

Whitehaven

After starting on 1st line support and logging tickets to pass on, I put myself forward for additional training to be placed into 1.5 support. First line support revolved around collecting as much information from the user in order to log a ticket to pass onto 1.5 who apply the fixes.Users are transferred to myself after logging a ticket with first line.

In this role I provide a professional level of customer service to the customers in regards to their I.T. query. I need to be asking relevant questions to get as much detailed information as possible about their query and to try and find a fix. I'll also need to provide guidance to the customers if their query falls in my remit. If their query does not.

Manchester, United Kingdom

Dealing with customers on a day to day basis and resolving their income tax queries, whether it's PAYE, self employed or other sources of income. Understanding the reasons for their calls as well as trying to find the best resolution to their query is the main aim of each discussion. This can vary from something as simple as changing a tax code, to working.

Workington

Looking after and tending to the needs of the dogs and cats, such as exercise, cleaning and feeding. After an animal had left, I'd have responsibility of cleaning up the pen in preparation for the next animal. Greeting customers with a smile and can-do attitude was always on the cards as you'd get to meet their pets, and if they're here to collect, then.

Workington

Newcastle Upon Tyne, United Kingdom

I had originally started work here as work experience that I had found for myself. Before my work experience period was over, I was offered employment with the shop maintenance team. My responsibilities in this job were to receive calls from the different stores around the UK and the lodge maintenance required. I would navigate the computer systems to try.