Devin Macdonald Email & Phone Number

Oakland, CA, US

Pleasanton, California, US

As an original member of the Global Digital Customer Success Organization, I am spearheading a new approach to customer success, leveraging digital tools and technologies to help drive improved customer satisfaction and retention. I am responsible for developing and implementing CS strategies that align to Workday's key business objectives. I leverage data.

Pleasanton, California, US

Leading the creation of Workday's first Tech Touch Program, I ideated and executed on a new approach to Customer Success to proactively engage and support customers at scale, resulting in a first of its kind solution to engage customers digitally. I monitored and analyzed customer health and utilized usage data in order to target users for Health &.

Pleasanton, California, US

Promoted to manage and oversee customer service delivery activities for medium and large enterprise customer accounts, in this role I handle customer onboarding and enablement, project management of services, and account updates, by consistently identifying new improvements to drive program success. Serving more than 9,500 customers globally, I provide.

Pleasanton, California, US

Acting as the initial bridge between sales and service throughout the customer onboarding process, I established and cultivated trust-based relationships with medium and large enterprise customer accounts through consistent written and verbal communication and follow-up. Engaging regularly with customers to understand their platform usage, needs, and.

Seattle, Washington, US

Leading a team of 20+ Support Managers across 10+ store locations in Northern California with $MM in annual sales volume, I aligned the stores and teams behind a shared vision - to provide a great customer experience. Respected for supporting an array of executive-level projects from new store openings to first-time initiatives, I strengthened operations.

Seattle, Washington, US

In this role, I managed, trained and coached 20+ Customer Experience Specialists with a focus on anticipating and meeting customer needs and achieving increased customer satisfaction and loyalty. Mentored the sales team on customer interactions and sales while developing organizational processes and plans to generate revenue, I quarterbacked high-profile.