Devraj Singh Email & Phone Number

Delhi, India

We provide technical onsite & remote support all over the world.

India

• Installation configuration of Windows 2008/ 2000/2003/2012/2019 Server/ XP professional, Win 7/8/10/11 etc• Command on Antivirus- Symantec Endpoint, McAfee Antivirus, Quick Heal Endpoint security 5.0, K7 Enterprise security console• Respond to requests for technical assistance in person, via phone, electronically.• Diagnose and resolve technical hardware and software issues.• Follow standard help desk procedures.• Redirect problems to appropriate resource.• Identify and escalate situations requiring urgent attention.• Track and route problems and requests and document resolutions.• Stay current with system information, changes and updates.• Installation, configuration & monitoring of SonicWall Firewall & Viewpoint server. • Strong knowledge of Configuration & implementation of Tally ERP9 Server/Clients.• Content filtering through K7 enterprise security.• Having good conceptual, practical and implementation knowledge of LAN/WAN.• Configuration and Troubleshooting of mail clients like Outlook, outlook express, windows mail, etc.• Managing CCTV PAN India (nos 70 + locations).• Implementation and monitoring of K7 Enterprise security Antivirus Server and Agents.• Firewall content filtering and Firewall rules for different group according to their requirements.

India

• Installation configuration of Windows 2008/ 2000/2003/ Vista/ Server/ XP professional, Window 7, etc• Installing & troubleshooting of Mac OSX based systems.• Installation, maintenance, updating, backup, antivirus, troubleshooting LAN• Liaise with 3rd party support suppliers to resolve support calls that require actions from them.• Liaise with staff as to the status of their existing calls.• Stay current with system information, changes and updates.• Prepare activity reports.• Track and route problems and requests and document resolutions.• Configuration and Troubleshooting of mail clients like Outlook, outlook express, windows mail, etc• Identify and escalate situations requiring urgent attention.• Redirect problems to appropriate resource.• Diagnose and resolve technical hardware and software issues.• Respond to requests for technical assistance in person, via phone, electronically.

India

• Respond to requests for technical assistance in person, via phone, electronically.• Diagnose and resolve technical hardware and software issues.• Research questions using available information resources.• Advise user on appropriate action.• Follow standard help desk procedures.• Redirect problems to appropriate resource.• Having good conceptual, practical and implementation knowledge of Local Area Network.• Command on Antivirus- Symantec Endpoint, McAfee Antivirus, Quick Heal Endpoint security 5.0.

India

Responsible for LAN/WAN, Installation of Windows, Printers, Fax, troubleshooting of day to day issues related to IT.• Provide Remote Support for Desktop level, applications and infrastructure hardware, including windows update and patch management Installation of Desktops, server, printers, photo copier, fax etc.• Communicate with Group IT colleagues, ensure all escalated issues & requests are being worked on.