- Provide personalized academic counseling to students, helping them select courses and programs aligned with their goals. Support students in identifYing their strengths, weaknesses, and areas for improvement. Offer guidance on career planning and further education opportunities.- Track and assess students’ academic progress, offering timelY interventions when necessarY. Conduct regular follow-up meetings with students to review their academic goals and progress.- Maintained detailed and accurate records of student interactions, counseling sessions, and academic progress. Ensure confidentialitY and compliance with institutional policies regarding student data.- RegularlY communicate with parents or guardians to update them on their child's academic performance and well-being. Addressed concerns and provide guidance on how parents can support their child’s academic journeY.- Spearhead a team of 8 associates, driving performance through clear direction, accountabilitY, and motivation. Enhanced team efficiencY bY delivering focused training, improving sales pitches, objection handling, and closing techniques. Also, enforced consistent performance reviews, ensuring that the team meets or exceeds sales targets.- Leverage expertise in Salesforce CRM to optimize sales processes, manage leads, and tracking team's performance effectivelY and ensuring accurate data entrY, pipeline management, and timelY reporting to maintain a high level of operational efficiencY. Utilizing Salesforce to generate detailed sales reports, forecasting, and actionable insights to drive informed decision-making.- Exceeding individual revenue benchmarks, personallY generating over 1.5 Cr within six months and tracked personal KPIs including lead conversion, deal closure rate, and total revenue generated.- Generated over 4.5 Cr within six months, demonstrating strong sales effectiveness and ensuring consistent revenue growth through strategic prospecting and closing.

- Provided comprehensive academic advice and guidance to students regarding course selection, program requirements, and career paths, ensuring informed decision-making.- Understand individual students' needs, preferences, and habits, tailoring interactions and offers to match their unique preferences and requirements.- Conduct thorough research to understand the targeted market, including customer needs, preferences, pain points, and buYing behavior, to inform sales strategies effectivelY.- Created a comprehensive sales strategY outlining the approach to achieve the sales target, including prospecting, lead generation, and sales tactics, to drive the revenue growth.- IdentifY and prioritized the potential customers most likelY to convert, utilizing lead generation methods such as cold calling, networking, and inbound marketing to maximize conversion rates.- Utilize CRM software to manage customer information, interactions, and track sales opportunities, ensuring organization and providing insights into customer behavior.- Formulate GTM strategies, including ATL & BTL campaigns, encompassing market analYsis, product positioning, competitive landscape assessment, and channel optimization to drive revenue generation.- Managed the entire operations of the UnacademY Store in Jaipur, provided training related to the CRM software and product knowledge to newlY hired counselors.- Achieved and exceeded revenue targets, generated the revenue above 3.8 Cr within a time-span of 6 months defined, demonstrating sales effectiveness.- Maintained high levels of customer satisfaction, as measured bY feedback and surveYs, indicating the effectiveness of academic guidance and sales interactions.- Achieved a high lead conversion rate of above 75%, converting a significant proportion of leads into paYing customers, demonstrating sales efficiencY and effectiveness.- Ensured that the team members consistentlY meet sales target & adhere to operational standards.

- Completed training in the product knowledge of the PGP-DSE offered bY the Great Lakes Institute of Management, Data Science & Machine Learning and No Code AI & Machine Learning programs offered bY MIT IDSS's, passed product knowledge tests and mock calls with high scores on the first attempt.- Passed the products knowledge test, qualitY mock call, and manager's round in the first attempt with a high score, demonstrating the comprehensive understanding and readiness to engage with clients.- Learned about the organization's nuances, etiquettes, and work culture, integrating smoothlY into the team and understanding the dYnamics of the workplace environment.- Generated revenue of more than 2.6 Cr including 19 online and 11 offline enrollments in the PGP-DSE program within six months, contributing significantlY to the organization's financial success.- Acquired knowledge in different Post-Graduate, Master's & Certificate programs offered bY the organization, enhancing versatilitY and capabilitY to engage with a diverse range of clients and programs.- Meet or exceed revenue targets set for the assigned program(s), demonstrated effectiveness in converting leads and generating enrollments.- SuccessfullY engaged with clients through effective communication and understanding of their needs, resulting in conversions and enrollments.- Maintained a client conversion rate above 70% bY delivering tailored learning solutions, addressing individual client needs, and demonstrated the value of relevant programs.- Cross-selling in different Post-Graduate, Master's & Certificate programs within the specified timeframe, expanding knowledge and capabilities to serve diverse client needs.- Delivered over 2.6 Cr in revenue within six months, securing 19 online and 11 offline enrollments for thePGP-DSE program.

- Delivered expert technical support for Adobe's products and services to NA region enterprise clients', ensuring swift issue resolution.- Assisted customers with technical issues such as download/install crashes, freezes, deploYment, performance concerns and ensured the timelY resolution.- Acquired in-depth technical knowledge of various products and services offered bY Adobe, including their functionalities and troubleshooting procedures.- Guided customers through "How To" related issues regarding Adobe's products and services, ensuring theY can effectivelY utilize the software.- Being a part of the case management team, lead and educate the other agents on the effective case documentation practices, streamlining the resolution process.- Maintained the average contact time with customers within the range of 14-16 minutes, exceeding the client's target of 18 minutes.- Provided resolutions to the customer's queries through various communication channels, including calls, chats, and emails.- Meet and exceeded all KeY Performance Indicators (KPIs) set bY the Client, demonstrated exceptional performance and commitment to the customer satisfaction.- Contributed to the sales growth bY upselling and cross-selling the additional products and services of Adobe to the existing customers, leveraging technical expertise and customer relationships. I plaYed a pivotal role in driving sales bY effectivelY upselling and cross-selling which exhibited mY abilitY to add value beYond technical support.- Coordinated with different queues to ensure optimal results for various technical issues faced bY customers, prioritizing tasks effectivelY.- Handled escalations and complicated cases as part of the L-2 & L-3 teams, making outbound calls to customers to resolve issues promptlY and effectivelY.- Provided support and guidance to teammates to help them achieve KPIs and maintain the high CSAT scores, fostering a collaborative work environment.

- EffectivelY addressed and resolve customer issues in a timelY and efficient manner, ensuring high levels of customer satisfaction.- Interacted with customers & provided efficient assistance via chat, email, and phone for UK, DE, NA & IN marketplaces.- Gained deep insights into Amazon’s business operations and customer dYnamics in the NA, UK, DE, and IN regions.- Managed a high volume of workload and challenging customer's issues while consistentlY delivering best in class customer service.- ActivelY engaged in training and learning experiences provided bY the organization to enhance the skills and knowledge in customer service and problem-solving.- ProactivelY gathered and analYzed customer's feedback to identifY areas for service improvement. Worked closelY with internal teams to implement changes that enhanced the overall customer experience. Aimed to drive the continuous improvement initiatives that lead to measurable increases in customer satisfaction scores (CSAT) and Net Promoter Score (NPS).- Maintained the average contact time under 6-minutes, exceeding the 8-minutes target & achieved high satisfaction scores through effective problem resolution.- Ensured that the customer's issues will be resolved to their satisfaction, as measured bY customer feedback and surveYs.- Provided effective solutions to the diverse customer's issues & queries, ensured that each customer receives a satisfactorY resolution.- Collaborated with different teams such as Amazon Prime, Concession Abuse Prevention (CAP), Kindle, Fire TV Stick, AWS, Alexa, Amazon Fresh, Amazon Music, Amazon Games, Amazon Operations and Amazon PaYments, which helped me to sharpened mY cross-functional communication and teamwork skills.- ConsistentlY maintained the FCR rate of above 85% & ensured that the customer's issue will be resolved in the initial interaction.

- Engage in all the phases of the SDLC, from concept and designing to implementation, testing, and deploYment.- Collaborated with cross-functional teams to ensure the alignment with project goals and timelines.- Utilized Kotlin for Android app development to write clean, efficient, and maintainable code.- Implemented new features and enhancements, adhering to the best practices and coding standards.- Contributed to the development of user-facing features and functionalities within BYJU's learning application for the Android platform.- Optimized the performance, resolved bugs, and implemented improvements based on user's feedback and analYtics data.- Explored the integration of Flutter into BYJU'S ecosYstem for building nativelY compiled application.- Investigated the feasibilitY of leveraging Flutter for the cross-platform development, evaluating its potential benefits.- Minimized the number of defects and issues reported post-deploYment.- Achieved a high level of user's satisfaction with the introduced features.- Improved the android's application performance metrics such as response time and load time.- Reduced the occurrences of the performance-based issues reported bY the users.- Resolved the reported bugs and issues promptlY and efficientlY.- Maintained the low bug backlogs and ensured the timelY bug fixes.- ActivelY incorporated the user's feedback and analYtics data into development cYcles.- Demonstrated the responsiveness to the user's needs and preferences through iterative improvements.- Ensured the alignment with stakeholders' expectations and project objectives.- Participated in the relevant training and upskilling activities to staY updated with industrY trends and the best practices.- Enhanced the overall user's experience of the BYJU'S learning application.- Received the recognition for contributions made to the application's usabilitY and functionalitY.

- Demonstrated proficiencY in utilizing the Java programming language for developing software applications and solutions.- Acquired expertise in Java web frameworks such as AngularJS and Vaadin, enabling efficient development of web-based applications.- Acquired knowledge and skills in the management of application servers, with a focus on Apache Tomcat, ensuring smooth deploYment and operation of applications.- Leveraged management tools such as, Microsoft Excel, Word & PowerPoint to streamline the project management processes and ensured timelY project deliverY.- Achieved a high score in assessments which evaluated mY proficiencY in Java programming language.- Demonstrated the competence in utilizing AngularJS and Vaadin through successful completion of project tasks and assessments.- SuccessfullY deploYed and managed applications on Apache Tomcat, ensuring minimal downtime and efficient operation.- Met the project deadlines consistentlY bY effectivelY utilizing the management tools like Microsoft Excel, Word & PowerPoint for project planning and execution.- Completed the cross-training in Java, AngularJS, Vaadin, and Apache Tomcat within the specified timeframe.- Achieved a code qualitY score of above 90% based on static code analYsis tools, demonstrated the adherence to the best practices in coding standards, maintainabilitY, and performance optimization.- Acknowledged & received the recognition for technical expertise in Java and web frameworks, consistentlY delivered high-qualitY solutions and maintained top-tier code standards.

- At Mishka Tech, I was responsible for designing & developing responsive websites using HTML, CSS, JavaScript & WordPress. I focused on creating visuallY appealing & user-friendlY laYouts that adapted seamlesslY across various devices & screen sizes.-Implemented user-friendlY interfaces that prioritized intuitive navigation & accessibilitY, aligning with client & project requirements to ensure an optimal user experience.- Identified, analYzed & resolved technical issues to ensure website stabilitY & functionalitY, addressed the bugs proactivelY to maintain high-qualitY standards.- SuccessfullY managed project timelines, ensured on-time deliverY for everY milestone. Maintained strong attention to detail while juggling with multiple tasks to meet the project’s qualitY standards.- Achieved low page load times across all websites developed & tracked the improvements in speed with responsiveness.- Maintained a high code qualitY score bY adhering to the best practices, ensured clean, efficient& maintainable code that minimized technical debt.- Received positive feedback from the project stakeholders, ensured alignment with theirexpectations & consistentlY delivered high-qualitY solutions.- ConsistentlY incorporated user feedback into iterative development cYcles, refined the features & functionalitY to enhance user satisfaction based on practical & real-world insights.