Account Management:• Serve as the main point of contact for clients, maintaining and nurturing client relationships. Develop and maintain a working-level understanding of assigned client’s industries, company culture, product/services and strategic communication plan.• Onboarding/setting up new clients and deliverables.• Utilize data analysis to develop and execute effective client strategies.• Conduct regular client meetings to present program performance analyses and provide recommendations for improvement.• Manage third-party applications and vendors to ensure successful program outcomes.• Provide any necessary support related to client programs.• Creating Project Plans• Maintain client account.• Prepare account service – related documents such as meeting reports, proposals and other client communication and correspondence.• Creating Service Agreements. • Attend to the needs of the client and continually seek ways to add value to the client-agency relationship.• Create and/or provide feedback on project estimates and timelines.• Help clients to organize promotional events. • Providing demo to admins on how to use Incentrac platform. • Testing new technologies like Zoho and helping in successful transitioning. • Working on program reviews.Ensuring good health of each program. • Handling Special Fulfillment and Concierge Travel for clients. • Clearing back orders. Data Analysis:• Perform data formatting and entry for program-related activities.• Perform routine and complex reporting and data gathering as assigned, including tracking KPIs and other meaningful client analyses to determine program performance• Provide insights and recommendations to clients based on data analysis• Assist with client presentations/discussions of program performance analyses (as required)• Other program-related support as needed• Manage account budget for clients.• Working on data like enrollment file, point file, etc. • Sending monthly reports to clients.

Key Responsibilities:- Handling end-to-end production for 2D animated videos, stock footage videos, and other varieties.Client Service Onboard & Service advids.co’s Global Clients RemotelyProject Management Create, Run & Deliver parallel projects on advids.coResource Management Schedule Milestones & Allocate ResourcesInsuring timely feedback from the client's end. Team Leadership Lead & Sync team members with advids.co mission & goalsIssue Resolution Quickly identify project issues and provide practical solutions to themTask management Delegate & Track Project TasksCommunication Coordinate & Communicate with Clients, Team members & other stake holders.Making Production Plans and ensuring the production plan is followed.Ensuring timely delivery of the videos. Identifying risks and mitigating them. Creating Monthly Work Summaries of the Creators.Making Weekly Plans to meet weekly targets. Preparing reports.Creating a monthly target plan and ensuring the target is achieved. Sending follow up emails to get timely response from the clients. Sending Client Feedback form once the video is delivered. Maintaining absence report of all the employees.

Zootout is a web and mobile app that helps people connect and chat with good local business and service providers to get things done, and fast.Key Job Responsibilities * Drive efforts to achieve team goals (example KPIs: CSAT, tickets per hour, Quality, and First Response Time)* Provide targeted and needs-based coaching to each team member weekly* Proactively identify process improvements, including identifying root causes and possible solutions to optimize team performance/metrics* Maintains key team reports, including team KPIs, specialist-level stats, specialist scorecards, and provide ongoing updates on team performance* Handle escalations and complex customer issues* Cascades ongoing product and process updates to team, implementing system and process changes where required* Hiring to build the team* Maintains strong team morale and conduct, including high engagement levels and schedule adherence* Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Worked as a Senior Associate at Capgemini Business Services. Handled the below areas:-* Invoice entry* Raising invoices* P2P process* Payment cycle* Voiding payment* Manual Entries* SAP

The Genius is an i.q and personality development class where i was a mentor.