Desktop Technician, Workplace Safety And Insurance Board
CurrentI am located onsite at the WSIB Ottawa office and visit Kingston WSIB Office on request. I provide desktop support directly to end users. I work with the internal Desktop Support team. I do deployments of computers and computer peripherals, troubleshooting and incident resolution from a software and OEM hardware perspective (including Windows and mac Operation Systems, Desktop Applications, Laptops, etc.) I perform installation of Desktop Software, Laptops, and various peripherals. I troubleshoot issues with Computer Software and Operating Systems. I repair and replace components in warranty and non-warranty hardware (Laptops, Monitors, Peripherals). I perform End User moves and installs from various office locations including all computer related hardware and peripherals. I assist with troubleshooting and resolution of issues with simple network, voice, server and meeting room related issues as a hands and feet resource. I coordinate work with Client and Third-Party Vendors. I manage Desktop Hardware and Software Configuration Management Databases (updating location and asset information.) I support with Image management systems testing and validation. I am involved in the hardware refresh project to replace out of warranty DELL workstations.
