Dewan Sakib Email & Phone Number

Fredericton, New Brunswick, Canada

• Provide front‑line IT support to more than 60 companies of J.D. Irving.
• Diagnose client technical issues, gather necessary information, perform preliminary research using all relevant available resources, and escalate complex issues to appropriate parties.
• Investigate and resolve general incidents within scope with a 98% success rate, adhering to stated KPIs and SLAs using ServiceNow, SCCM remote control, SharePoint, and Remote access.
• Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem investigations, determination, and recovery.

Dhaka, Bangladesh

• Transfer new technologies, products, and manufacturing processes into and out of the company.
• Develop research programs incorporating current developments to improve existing products and study the potential of new products.
• Assess the scope of research projects and ensure they are on time and within budget.
• Research, design and evaluate materials, assemblies, processes, and equipment.
• Worked closely with MD and DMD of the organization

Dhaka, Bangladesh

• Quickly check and handle the illegal content of the platform and maintain content safety.
• Collect the illegal key words, add & maintain the regional sensitive vocabulary periodically.
• Collect the local customers, policy information and news, and provide relevant feedback on time.

Dhaka, Bangladesh

• Reviewing and proofreading content to ensure that it is error-free, including grammar, spelling, punctuation, and syntax.
• Ensuring that the writing style is consistent, adhering to the company or publication's guidelines.
• Offering suggestions to improve the structure and flow of the content, making sure it aligns with the target audience and purpose.
• Deal and communicate with international clients

Bachelor Of Science - B.Sc, Computer Science

Higher School Certificate, Science, Gpa 5 (Out Of 5)

Secondary School Certificate, Science, Gpa 5 (Out Of 5)