Dewan Sakib Email & Phone Number

Fredericton, New Brunswick, Canada

• Provide front‑line IT support to more than 60 companies of J.D. Irving.• Diagnose client technical issues, gather necessary information, perform preliminary research using all relevant available resources, and escalate complex issues to appropriate parties.• Investigate and resolve general incidents within scope with a 98% success rate, adhering to stated KPIs and SLAs using ServiceNow, SCCM remote control, SharePoint, and Remote access.• Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem investigations, determination, and recovery.

Dhaka, Bangladesh

• Transfer new technologies, products, and manufacturing processes into and out of the company.• Develop research programs incorporating current developments to improve existing products and study the potential of new products.• Assess the scope of research projects and ensure they are on time and within budget.• Research, design and evaluate materials, assemblies, processes, and equipment.• Worked closely with MD and DMD of the organization

Dhaka, Bangladesh

• Quickly check and handle the illegal content of the platform and maintain content safety.• Collect the illegal key words, add & maintain the regional sensitive vocabulary periodically.• Collect the local customers, policy information and news, and provide relevant feedback on time.

Dhaka, Bangladesh

• Reviewing and proofreading content to ensure that it is error-free, including grammar, spelling, punctuation, and syntax.• Ensuring that the writing style is consistent, adhering to the company or publication's guidelines.• Offering suggestions to improve the structure and flow of the content, making sure it aligns with the target audience and purpose.• Deal and communicate with international clients

Bachelor Of Science - B.Sc, Computer Science

Higher School Certificate, Science, Gpa 5 (Out Of 5)

Secondary School Certificate, Science, Gpa 5 (Out Of 5)