Ellen Dewar Email & Phone Number

North Saanich, Bc, Ca

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

Our team thinks and works globally to drive overall launch readiness programs. We do this for any product launch or change that impacts our end-customer experience. Every change can make or break customer trust.What am I most proud of?- Creating the overall AbeBooks Integration Program Management Program, including processes and artifacts, to streamline how we manage projects, product launches, communications, and defect prevention.- Launching our Salesforce Case Management System (CMS) in October 2022 impacting three CS Ops sites and ~40 support users.- Launching and building our new Contact Us Form in October 2022 across our seven international, multi-lingual domains. - Defining our CMS logic and content taxonomy through 2021 and 2022, setting the foundation for content management and case routing.- Launching our Salesforce Help Centers in June 2022. - Driving our Help Center content audit and migration, closing a ~25% content parity gap across languages (EN, ES, FR, IT, DE).- Participating as an active interviewer and mentor for AbeBooks business teams. I work with product, UX, operations, localization, and tech teams to:- standardize approaches to project management and drive operational excellence,- hold all stakeholders accountable for delivering against roadmaps and workstreams,- kick-off product initiatives, - define operational and end-user stories,- develop launch success, go-to-market, and communication strategies,- assess and manage risk and complexity,- organize and conduct testing strategies,- manage launch readiness and reporting,- conduct post-launch change management.

Victoria, British Columbia, Canada

- Launched the AbeBooks Bargain Books program on .COM and .CO.UK domains to promote books under $10 with free local shipping. - Acquired and onboarded 151 independent book and ephemera sellers, driving increases to onsite selection and sales.- Worked with third party software providers to create documentation for new and existing sellers.- Owned the global monthly sales program empowering sellers to offer time-bound discounts.

Victoria, British Columbia

Victoria, Canada

- Facilitated monthly Sales Program by communicating with sellers, initiating required processes, and generating metrics reports to ensure a great experience for sellers, and a successful sale as measured by revenue and seller service to buyers.- Worked with EU and Canadian Account Managers to create a process for high quality data in lead generation to drive seller acquisition.- Researched 3rd party inventory tools to better support our sellers and strengthen our core value of customer obsession. This also resulted in creating meaningful relationships with 3rd party companies.

- Managed the student not-for-profit organization that works to provide students at Gustavson with the opportunity to practise professional development, to enhance academic skills, and to network with fellow members and students. - Lead an Executive Team of 8 and a Leadership Team of 50 to plan and execute academic, social, marketing, and outreach events. - Worked alongside student peers at Gustavson, Canadian Association of Business Students members, Gustavson faculty and staff, and sponsors.

- Attended regular meetings to oversee the activities of the organization- Attended the CABS RoundTable and National Business School Conferences as a Western President Board Member- Reviewed conference bids - Reviewed the policy, documentation, and bylaws of the organization

- Enhanced guest experiences by paying close attention to detail from remembering names to inspecting place settings to setting up a grandmother’s linen and cake knife on a dessert bar resulting in extra touches that made a wedding day the perfect day.- Strengthened the efficiency of workflow by creating a main event run sheet that combined event time sheets with staff requirements, resulting in staff accountability for task components and a tightly run event ensuring our guests did not have a detail to worry about.

Bachelor Of Commerce - Bcom - With Distinction, Entrepreneurship & Service Management/Certificate Of Cultural And Language Proficiency In Spanish

Certificate In Applied Project Management