Responsible for coordinating app and web development for our SAAS product. Work with a development team of approximately 20 developers working for a contracting company in Vietnam to ensure that products and tasks are completed and tested prior to deployment. Work with support and internal team members to identify and correct bugs.Mobile Tech RX was acquired by Repairify June 2021 and the product later transitioned to their Repair OnDemand subsidiary.

Worked with the Product Manager to test issues for features or tasks that were being added to mobile app or web platforms prior to deployment. Worked with support and internal team to identify, test and report bugs reported by users.

Provided user support for mobile app and web platforms.

I host a live local call-in radio show every Saturday afternoon from 4-5 p.m. on 1200AM called Under the Hood. Along with my co-host, we discuss everything car related primarily focusing on the importance of proper vehicle maintenance. We also take calls from listeners with questions. I had no prior broadcast experience prior to taking it on more than 5 years ago, but accepted the challenge and have been successful with it since. I love doing it every week, and enjoy interacting with our listeners.

As a student fellow, my responsibilities range from mentoring and providing support for current students, to assisting instructors and staff in the classroom and behind the scenes.

Responsible for day to day operations of facility with 20 employees. Provided customer service to clients by verifying their concerns with their vehicle and communicating those concerns to the technician to minimize client downtime. Worked with parts manager to implement monthly inventory to ensure on site inventory was maintained in a costly manner. Worked with ownership in the design and deployment of a new company website, email marketing and social media campaign increasing web presence and generating new clients. Upgraded diagnostic equipment to meet demand of newer vehicle technology. Provided network support for network hardware and computer systems.

Responsible for overseeing the addition of new products, services, or technology for client day-to-day operations at single or multiple locations. Worked with cross departmental teams to ensure on-time delivery. Communicated directly with client or with client's project management team during process from initial order to turn up.

Provided remote technical support for clients and vendors nationwide. Verified concern with customer to ensure proper testing and troubleshooting was completed to minimize downtime. Utilized remote test equipment for testing on the WorldCom network. Worked with local telco provider to test circuits at handoff or to customer location. Upon resolution communicated with customer to verify that the concern was resolved.

Installed, maintained, troubleshot, and administered base Nortel DMS-100 Line/User Area, PBX's, key systems, voice messaging systems and computer networks. Installed and troubleshot tactical telecommunication equipment.