Dewayne Parker Email & Phone Number

Arlington, Va

• Part of Window 7 Migration Tiger Team for the Foundation.• Part if testing government application’s compatibility in Window 7-64bit environment.• Help resolved MAC OS X issues• Help resolved Apple Laptop/workstation/IPhone/Ipad issues• Migrate Apple and Blackberry products to the Cloud• Resolved issues with Outlook 365 being migrated to the Cloud• Act as escalation point for advanced diagnostics and remediation of desktop issues.• Serve as a Senior Team lead for the Tier II desktop response team• Monitoring Siebel ticket queue to ensure all high priority tickets have been assigned and completed. • Conduct analyses of desktop issues and document them as solutions that are shared with the team and published for customers as FAQ’s• Ensure consistency in delivery of services by establishing solid process and procedures• Participate in C&A, risk assessment, service recovery, incident response, and application testing tasks. • Perform setup and scanning for NSF Panels. • Configuring, troubleshooting and educating customers on Blackberries and other PDA devices. • Assist desktop technicians in proper diagnostic approaches and desktop problem resolution.• Supported Canon heavy-duty copiers, Scanners, PC cams, and projectors.

Vienna, Va

Network Administrator

• Windows 2000\​NT Network Administration• Millennium Server Administration• Citrix MetaFrame Server Administration• Exchange Server 5.5\​2000 Administration• Internet Information Server Administration• Ris Server Administration• NT 4.0 Migration to Windows 2000 Active Directory• Install and configure Tape library, fiber raid cards, external raid device/drives• Install Cisco routers and switches• Install Service pack 3 for 2000 Servers• Blackberry Server Administration• Monitor and create rules on the checkpoint firewall-1• Developing and Implementing Security policies• MS SQL Server Administration• Ris server Administrator • Veritas Backup Exec Administrationo He has over 6 years of experience as a Network Technician: creating email, group email, distribution lists on MS exchange server using MS exchange administrator (5.5 and 2003); using Active Directory to create, delete, and manage LAN accounts; installing patches and completing other change requests during maintenance window; partitioning network drives using VERITAS Enterprise administrator; installing and troubleshooting print queues on LAN; monitoring Siebel ticket queue to ensure all high priority tickets have been assigned and completed; restoring files using Syncsort Backup Express; creating, modifying, deleting, and viewing users, groups, and group membership; modifying single or multiple user properties, including terminal server and Exchange mailbox settings; exporting delimited text files of users, groups, printers, computers, group members, and services for entire network; managing share and file permissions, including creating new shares and viewing all share access rights at the same time; managing disk space for multiple servers; installing and removing hardware in the data center; monitoring tape back-ups using Legato Backup Exec, and Backup Express; creating and executing JAVA scripts to test customer applications using Rational XDE Tester; and scheduling batch jobs on Control-M

Washington D.C.

• Windows 2000\​NT Network Administration • Novell Network Administration • Citrix MetaFrame Server Administrator • Exchange\​CC-Mail Server Administration • Ontime Server Administration • Internet Information server Administration • Install and administration of Track-It a web based call tracking system • LAN/WAN Monitoring and optimization • Install and configure tape library, fiber raid cards, external raid device/drives • Install Cisco routers and switches • Install Service pack 2 for 2000 Servers• Monitor and create rules on the check point firewall-1 • Developing and Implementing Security policies • NetWare 4.1x support • Upgrade and migrated Windows NT 4 Network to Windows 2000 active directory • Upgrade Windows 95 workstation/clients to Windows 2000 Pro. • Level I,II, & III helpdesk support for over 350 users • In-house program support • Push all new software through Zenworks (Novell)• Off site technical support Gelco Travel Manager (FAA) with traveling. • MS SQL Server 7.0 administration • Maintenance and Inventory tracking with MS Access designed application. • General PC hardware maintenance and repairs • Ghost new PCs for distributions • MS SMS Administrator

• Level II helpdesk support for over 20 users • Replace failed hardware component from PC • Troubleshoot Network printer issues • Install and upgrade Lotus notes client on windows 95 PCs • Resolve software issues on user PC • Resolve IP conflict on user PC • Configure TCP/IP on user PC • Maintain inventory of Software and hardware in Lotus notes. • Install and maintain network and local printers. • Create new client stations and join them to the domain • Make Drop-Cable with Cat-V Utp cable • Install networking components such as hubs, Fast Ethernet switch, patch panels, etc. • Perform data backups. • General trouble shooting of the network • Install Service pack 3 for NT Server • Deploy software packages using SMS 1.2 • Monitor Network performance bandwidth Usage using SMS 1.2 • Create application using MS Access 97 Using Visual Basic to customize/handle events in application • Install and configure application software such as MS Office suite on user PC • Support Citrix Server/Client • Required to provide one-on-one training to each user for new software applications bought in-house.

Rockville, Md

• Install and create web sites on Windows NT Server using IIS 4 • Configure FrontPage extension to allow remote edit of pages on web sites. • Perform database dumps on SQL servers • Use Macro Media Dream Weaver, a web application to control, monitor and keep track of activities on IIS 4 web servers. • Use PC Anywhere to do remote installation and upgrade on IIS 4 web servers. • Design application in MS Access • Design web interface using VB • Converted VHS Tapes to .AVI/MPEG format on CD-Rom • Developed Budget Tracking System from Lotus 123. • Debugged OCONUS/CONUS Database for Aberdeen Proving Ground • Responsible for Staffing and evaluating 15 Word Processors for Data Entry. • Provided technical information and writing for Local, State, and Government Bids. • Implement and maintained monthly payroll vouchers and Cash receipts using Deltek. . He has over 10 years of software engineering experience creating applications using MS Access 97 Using Visual Basic to customize/handle events in application; converting VHS Tapes to .AVI/MPEG format on CD-Rom; developing Budget Tracking System from Lotus 123; updating and debugging OCONUS/CONUS Database for Aberdeen Proving Ground; designing web interfaces using VB; configuring FrontPage extension to allow remote edit of pages on web sites; using Macro Media Dream Waiver, a web application to control, to monitor and keep track of activities on IIS 4 web servers.

Novell Netware

Diploma, Programming

Computer Information System

Activities and Societies: College Football Team