MSP for multiple customers with a focus on one major clientData Center Operations Management Maintain approx. 155 servers and 300 Cisco devices companywideCisco IOS versions 12.2-15.4, Windows 2000-2012, Red Hat Enterprise Linux 5.3-5.8, ESXi 5.0-5.5Server environment is 77% virtualized on VMware's ESXi 5.0 platformVMware’s Horizon View (VDI) runs on VMware’s ESXi 5.5 platform scaled for 500 users Maintain, Configure & Deploy various models of Cisco Routers (1900-2900) for end point connectionsMaintain & Configure Firewalls for branch connectivity and Data Center security using Cisco ASA model 5525 and Fortinet’s FortiGate 100D modelMaintain, Configure & Deploy various models of Cisco Wireless Access Points to ensure Wifi connectivity for office personnel, warehouse RF Guns and Printers with multiple SSID’s using a mixture of CAPWAP and Flex-Connect TechnologiesGenerate 3rd party certs for Enterprise SSL applications to ensure a high level of security for online applications and 3rd party SAAS solutionsMaintain 3rd party solutions such as Alert Logic, EasyDNS, Exchange Online ProtectionMaintain and Configure Citrix 4.5 – 6.0 environmentsMaintain Exchange DAG environment

Manage printer network including print servers, setting up print queues on Windows Server 2003, 2008, 2012 and Linux, CUPS, SXe ERP systemsProvided Executive level Desktop support at Corporate officeProvide remote support for approximately 950 users at 40 branches

Design and install U-verse systems including (HSIA) high speed internet access, VoIP and IPTV Perform maintenance and installation of Business VoIP, POTS, HSIA and IPTVLiaise with customers and meet their needs for a working operational systemThorough knowledge of Light Speed Broadband Tools (LSBBT), U-verse Products/Services/Systems/Methods & Procedures

Design and install networks for Residential and Business customersProvide onsite and offsite software and hardware supportBuild and maintain Websites for customers including programming and graphics

Coordinate daily activities of Shared Support TeamCreation and presentation of metric/SLA reportsMonitored, Evaluated, updated open trouble reports on Remedy for all hardware and software issues.Desktop Support for 1200 employees including local and remote users.Responsible for training new employeesProject Management of Special ProjectsITIL implementation and compliance in all areas of my teamReceived awards for early project completionsCoordinated and implemented Smartcard technology for over 5000 employees in downtown Houston, giving over 55 presentations to train employees and managers

Provided Executive level desktop support to CEO, CFO and all Vice Presidents at UNOCAL Corp.Manage technicians for special projectsSupport onsite and offsite users with VPN, RASResponsible for offsite support for all special conferences and conventions and executives homesReceived award for creating a GUI driven multimedia CD to upgrade and clean all UNOCAL users computers after a widespread virus attack shut down all networking, local and remote