Highly dedicated individual, with 15+ years’ experience in developing and implementing process improvements, managing operational efficiency, and ensuring customer satisfaction through effective communication. Proven success establishing strong relationships with company stakeholders to drive continuous operational and financial improvement.My area of expertise lies in…➝ Customer Satisfaction➝ Invoice Reconciliation➝ Strategic Planning & Execution➝ Quality Management➝ Team Building & Leadership➝ Logistical Coordination➝ Operational Excellence ➝ Process Improvement ➝ Financial ForecastingI am adept at making quality decisions pertaining to logistics, operations, employee performance, and customer satisfaction. I am well-organized, quality-minded, and a true team player who thrives in fast-paced environments.Throughout my career, I have defined the key performance metrics and analyzed industry benchmarks as well as created various quality and reliability standards. I have verifiable experience in overseeing continuous process improvements, monitoring costs, and ensuring quality while boosting organizational effectiveness and productivity. I believe the skills I’ve gained from these dynamic environments will allow me great career success, and I am looking forward to implementing and polishing them in my next opportunity. Please feel free to contact me at dewayne.j.cox@gmail.com with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.