Dexter Phillips Email & Phone Number

Upper Marlboro, MD, US

Virginia, United States

Virginia

Accomplished Project Manager capable of delivering software development projects on time by effectively collaborating, facilitating, leading and coaching scrum teams. Facilitated collaboration across multiple business sponsors, drove the adoption of scrum rules, removed impediments, kept team focused while fostering self-management.

• Provide IT project management to the DHHS NITC Data Center Migration effort under DHHS OIG mission to migrate enterprise applications to a more secure and reliable operating environment. Responsible for technical.
• Manage the design, development, implementation and operations of package movement.
• Responsible for managing NITC projects from inception to closure through the various gate reviews of the DHHS Systems Lifecycle.
• Interfaced with various DHHS Divisions and Branches for appropriate stakeholder buy-in and participation to ensure project success, in addition to Communication Plan activities.
• Ensured resource availability and schedule adherence.
• Created new Standard Operating Procedure to address problems and establish new processes.

• Provide IT project management and business analysis software enhancement requests from business end users with a focus on client communication.
• Responsible for gathering requirements from business end users to analyze problem reports and develop documentation for software enhancement requests.
• Closely managed communication efforts along with IT project management activities to ensure requests and bug fixes were resolved efficiently and successfully.
• Act as the central point of communication between end users and the software development team

• Successfully managed the installation of new telephone service in 22 Department of Justice United States Attorney’s Offices.
• Directed and oversaw multiple installations on EVoIP project sites.
• Guaranteed the attainment of key milestones by proactively tracking project timelines.
• Mitigated risk by identifying, escalating and resolving issues across multiple EVoIP sites.
• Ensured timely delivery of projects without compromising scope, change and risk management and resources.
• Collected and disseminated information regarding the transition from POTS to EVoIP to onsite support staff and each site’s system managers, which included FAQs, PowerPoint presentations, equipment setup.

• Managed high-visibility projects as part of ICE’s data center migration from DOJ data centers to DHS Data Centers 1 and 2. Responsible for project planning and management, monitoring and reporting activities, and.
• Managed migration activities for ICE Enterprise and Network Operations Center applications.
• Worked closely with contractor teams for hardware and software buildout, migration and support.
• Oversaw project schedule and cost, change requests and ICE System Lifecycle Management (SLM) activity.
• Coordinated and communicated with ICE application and system business owner stakeholders regarding the status of the data center migration projects.
• Communicated with equipment vendors to ensure the proper delivery and installation of equipment pertaining to the data center move.

• Managed numerous IT infrastructure projects with a focus on server hardware, software and connectivity. Worked closely with IT support to resolve server related issues during the installation, testing and configuration.
• Provided outstanding customer service, Microsoft Server system support and problem resolution.
• Took ownership to ensure all warranty defects were resolved efficiently and successfully
• Troubleshot and resolved internet connectivity and general software and hardware issues.

Fort Lewis, Washington & Walter Reed Army Medical Center

• Managed the administration of battalions staff 1’s monthly promotion process for enlisted and officer personnel.
• Distributed monthly communications to battalion/company leadership regarding upcoming promotion boards, the amount of available promotion slots and personnel who have met the criteria for promotion to the next rank.
• Ensured promotion and reduction actions were processed in a timely manner for affected personnel.
• Oversaw monthly promotion board meetings with senior military members to identify promotion potential for identified soldiers.
• Conducted sessions for new employee orientation, enrolled employees in military related programs, and answered employee questions regarding benefits and compensation.

Bachelor Of Applied Science (B.A.Sc.), Information Technology

Associate Of Science (A.S.), Information Technology