Dexter Green Email & Phone Number

Farmington Hills, Michigan, United States

Service Level 1 Technician - New user creation and termination including active directory and Microsoft Azure joining - Modification and password resetting - Printer set up - VPN, RDP set up - Basic troubleshooting for computer issues - Onboarding new computers for clients - Software/programs used: ConnectWise, Microsoft 365, N-Able, Ironscales, PAX

Troy, Michigan, United States

Help Desk• Using CISCO Phones • Respond to user calls, emails, tickets• Troubleshoot issues, physically remote in, address and fix issues if possible, if not, escalate to a specialist in the specific issue • Use Autotask to schedule day to day operations• Use Autotask to manage ticketing systems (how we acknowledge and respond to customers)Technician• Set-up / upgrade client workstations • Installation of new hardware including hard drives, memory cards, etc. And, if an existing machine, remove old hardware first • Install software for the client, update software for the client • Install, connect external hardware, e.g. monitors, printers, keyboards, mice, etc. (pretty much anything they needed for a small business)• Ensure Windows, Security (Sophos), remote login software (Datto RMM), and passwords are updated and installed completely for new installs and, on existing machines ensure these are all updated and current • Migrate data from old computers to new computers • Set up Cisco phones (physically and cloud-based) - Migrated numbers and set up phone numbers• Completion check – ensure all software and hardware is fully functional and all migrated data was successfully copied • Update drivers (BIOS, printers, scanners, etc.) • Cloud-based remote access (remoted into customers computers if needed assistance)• Ensure Internet connection is working properly • Microsoft 365: secure correct license, order it, activate it, create user, assign the correct user to it with all contact information for the business setting

Troy, Michigan, United States

Completed Courses: Ethics, Integrated Systems Thinking, Governance Risk and Compliance, Fundamentals of Cybersecurity, Network and Enterprise Architecture, Security Program Management, Intel, Analysis Tools and Technology, Current Issues in Cybersecurity, Threats, Vulnerabilities, Controls and Countermeasures, Social Political and Cultural Impacts of Cybersecurity, Project Management Fundamentals, Data and Decision Making, Business Continuity Resolutions and Crisis Management and Capstone (Cybersecurity and Video Games)

Rochester Hills, Michigan

Customer Service Associate• Serve customers by processing transactions, special orders, loyalty cards, credit cards, direct them to desired products• At returns desk do returns, refunds, special pick-ups, special orders, check inventories• Use the following system facilitate customer service and record keeping: Genesis, Cash Registers, Self-serve registers, etc.• Actively act to reduce instore theft by speaking with customers, watching out for ‘stacked’ merchandise and ‘investigate’ suspicious returnsHuman Resources Coordinator Major Responsibilities: • Recruited new hires (following EEOC guidelines, and doing a ‘good faith’ effort)• Set up interviews for HR manager, store manager and assistant store managers (including assembling their interview guides with job description and key responsibilities)• Administered drug tests• Conducted orientation for all new seasonal hires• Managed confidential files including medical history, training files, FMLA leave, workmen’s comp, I-9s, work place accommodations Gained Experience In:• Closing payroll, including imputing correct time punches, verifying time punches through Kronos• Inputting schedules in Kronos• Post new jobs through Brassring

Detroit

I have gained knowledge about the Human Resources field, especially companies that are engaged with unions. I have learned various negotiation tactics, employment and labor law, as well as an overall understanding of organizations and how they should and should not function.

Started as a crew member while starting university, and transitioned into management by the end of my undergraduate. I was able to experience new things all the time. Handling various tasks in the store from quality service, cleanliness, handling money (counting registers and doing deposits), profit & loss margin as well as monitoring food cost and controlling product orders. In addition dealt with various people from different economic and social backgrounds, from customers to subordinates to superiors.

Master Of Science And Information Technology (Msit), Cyber Security, 4.0

Master'S Degree, Employment And Labor Relations

Activities and Societies: Society for Human Resource Management Learn and overview of Human Resources, with the degree focusing more.

Bachelor Of Arts (B.A.), Political Science

High School Diploma