Dexter Lim Email & Phone Number

Singapore

Event Streams, Emerging Services

• Digital Business, Core Platform Services
• Led solutioning for Card Cancellation MVP2 to reduce operational costs to call centers, scope included handling of affluent cards like Voyage and 90N, credit balance transfer
• Developed a Proof-Of-Concept (POC) showcasing the bank's unqiue propositions in adopting emerging technologies across CX, technical feasibility and business viability
• Developed pilot test methodology for a tech stack overhaul spanning across PN revamp, More page
• Established the Go/No-Go release plan to align key stakeholders for major release

• Architect lead for Greenhouse platform revamp which spans all digital touchpoints of the Greenhouse - website, event booking suite, post event feedback service
• Product Owner for an internal email approval automation service to help to reduce overhead operational man-hours by 40%

• Marketplace, Notifications (Paid Messaging)
• Led a cross functional task classification standardisation project across all paid messaging platforms to streamline convoluted logic in BE services thereby mitigating technical debt across the team
• User segmentation and analysis on Noti Budget module to identify areas of remediation

• Provided operational prowess to the multitude of events (networking, welfare drives) for the faculty

• Facilitated cross functional collaboration to deliver on complex IT projects, driving customer success and unlocking substantial ROI in retail spaces
• Notable projects include: Casey Chatbot/ CX Email Ticketing Management System with Salesforce Service Cloud, FreshDesk Salesforce Integration, ION Mobile App Refresh
• Supported the team in Business As Usual (BAU) support, tightening over 30+ security gaps for ION App and annual VAPT identified through cloud security software like Prisma Cloud, Bitsight
• Participated in business user requirements gathering and generated business process models (BPMs) and workflows around discussed functional specifications
• Devised a compliance matrix for external vendors to empower informed decision-making during Request for Quotation (RFQ) proceedings

• Dabbled with customer facing UI leveraging on Shopify’s Liquid and frontend frameworks like Hydrogen React
• Designed and implemented a user navigation page on the website, accentuating the refreshed digital marketing strategy in the process

Singapore

• First foray in a corporate Human Capital Management (HCM) department with operational expertise in the provision of a wide spectrum of employee benefits in a shared service.
• End to end management of the group’s work injury compensation claims while ensuring optimum compliance with the Work Injury Compensation Act (WICA) and other statutory manpower laws.
• Reconciliation with internal stakeholders in ensuring synergy between SuccessFactors and group’s meal collection system thereby strengthening data integrity.
• Established connection with external stakeholders (insurance brokers, medical institutions etc.) in alignment with conventional employee lifecycle ops (On/off-boarding, full-time conversion, LTCI etc.)
• Supported the annual group insurance renewal (GPA, GTL, GOCS, GHS, GBT) where I had a greater appreciation for the curation of medical coverage schemes to support all employee demographics
• Generated reports and analysis in a timely and accurate manner.

Singapore

• Top 30% of Corporals (CPL) in the formation and promoted to the rank of Corporal First-Class (CFC)
• Responsible for the day to day HR operations of the unit
• On-boarding of NSFs and Regulars (Induction Administration) as well as their deployment to the various schools and centres
• Off-boarding for NSFs and Regulars which includes Operationally Ready Date ( ORD ), Disruption administration for NSFs and recognition initiatives to honour Regulars' service
• Responsible for 13 out of 20 of the HR indicators for the Unit HR Excellence Dashboard (Monthly)
• Handles Route of Advancement ( ROA ) administration for the unit, which includes promotion, nomination of servicemen for courses based on their vocation

Singapore

• Responsible for the strategic display of housebrand SKUs
• Maintenance of the housebrand GEs and block-stack at Fairprice Finest, FPShop
• Administered the return QA checks of Golden Chef seafood product boxes from physical stores and Cheers convenience stores to warehouse in Joo Koon

Bachelor Of Science - Bs, Computer Science

Education record

-Bicultural Studies Programme Scholarship -Students' Council Member

Joint Integrated Programme

Activities and Societies: -NCC (AIR) Precision Drill Squad -CHS Students' Council