Dexter Tapong, Mba, A-Csm Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

Houston, Texas Area

Co-led discovery and implementation project to manage +200 legacy Distributed Generation customers in Salesforce for billing and operationsDaily collaboration with cross-functional teams to improve customer service and retentionTrusted Salesforce user managing customer catalog across multiple geographic regions with admin credentialsUtilize Microsoft Excel to manage and organize over 10,000 records of customer data

San Antonio, Texas

Coordinate shipments of medical beds, patient handling devices and parts across the United States using SAP ERPResponsible for logistical management of demo equipment across over 50 US Service CentersImplemented new supply chain management procedures to decrease company expenditure on equipment write-offs by over $500k

San Antonio, Texas Area

Developed Excel template to manage over 150 sales opportunities, increasing sales revenue for FY16Credited for playing key role in reducing Business Development and Relationship Development spend by over $4 million for client accountLed a project team to revamp hours tracking process: diminished time spent for resources and saved business expenses--expected reduction of $200kPartnered with the Commercial Lead to update and track quarterly forecasting and fiscal year account planningExceeded expectations in sales pipeline management and BD management by implementing new reporting measures and cross-functional collaboration

San Antonio, Texas Area

Analyzed complex data using sample and significance testing in SPSS and STATAConducted extensive research using Bloomberg and SEC Edgar, contributing to multiple court litigation's won and millions in revenueTrained a team of 2 analysts to research court litigation, conduct statistical analysis of mortgage backed securities and use SPSS/STATAReceived multiple recognition's for outstanding work and continued growthCollaborated with attorneys and senior analysts to improve turnaround time by 2 days for sample and significance tests

San Antonio, Texas Area

Led team of cashiers towards outstanding customer satisfaction and improved internal surveyratings.Generated positive results by implementing focus on customer service, employee developmentand profitability.Developed keen communication skills and greater understanding of culture and people.Received recognition from Store Manager for exceptional leadership ability and work ethic.

Master Of Business Administration - Mba, Finance, General

Bachelor Of Arts (Ba), Multi/Interdisciplinary Studies