Currently, leading mid-to-large scale ServiceNow implementations and enterprise software deployment projects. I thrive on building trusted client relationships to drive organic growth and ensure successful project outcomes. With a strong focus on project governance, I manage multiple workstreams, track budgets, mitigate risks, and deliver results on time.

As part of my day to day job responsibilities, I defined and supported the execution of the Corporate IT business strategy utilizing ServiceNow as a software platform. I was responsible for the facilitation and over-sight of the design, development, and support for implementing ServiceNow as the enterprise system for IT. I also helped companies to digitally transform their Corporate IT towards effective business enablement utilizing integrated systems and common processes.

As part of my job responsibilities, I developed, designed, managed and implemented organizational digital transformation projects to improve performance and generate lasting growth for the group. I also provided leadership and support to identify the organization’s strategic goals, assessed the fit of the organization against those goals, and then identified and implemented the change needed to create a fit for growth business.

As part of my job responsibilities, I planned, oversaw, and led projects from conceptualization through to completion. Also, I interacted with a range of internal and external stakeholders and supervised several moving project parts simultaneously.Throughout my job tenure at this firm I worked on several projects highlighted below:★ Real Estate Company Business Intelligence Implementation Strategy.★ Telecommunications Carrier Network Retirement Data Analysis★… Show more As part of my job responsibilities, I planned, oversaw, and led projects from conceptualization through to completion. Also, I interacted with a range of internal and external stakeholders and supervised several moving project parts simultaneously.Throughout my job tenure at this firm I worked on several projects highlighted below:★ Real Estate Company Business Intelligence Implementation Strategy.★ Telecommunications Carrier Network Retirement Data Analysis★ Call Center Outsourcing Implementation Support Strategy★ Financial Services Provider Reporting Strategy★ Telecommunications Carrier Scorecard Design★ US Consumer Credit Reporting Agency Project Management★ Real Estate MVP Development and Proof of ConceptBelow are key contributions that I would like to share with you:★ Leveraged analytical tools to implement a BI platform and automate Excel reports to save 50% of user time daily.★ Reclassified intrabuilding assets to generate tax savings of USD10M for a telecommunications carrier. ★ Advanced a model to estimate savings and a KPI dashboard to assess the Contact Center performance baseline, saved the client USD2M per year. Show less

During my work tenure, I progressed from associate to manager as part of a telecommunications, entertainment, and media team. One of my key tasks was to resolve complex business issues.Also, I pursued opportunities to develop skills and remove barriers that prevented effective teamwork--even during periods of change and uncertainty. Furthermore, I coached and encouraged staff to enhance professional development, analyzed complex ideas and proposals, and produced… Show more During my work tenure, I progressed from associate to manager as part of a telecommunications, entertainment, and media team. One of my key tasks was to resolve complex business issues.Also, I pursued opportunities to develop skills and remove barriers that prevented effective teamwork--even during periods of change and uncertainty. Furthermore, I coached and encouraged staff to enhance professional development, analyzed complex ideas and proposals, and produced practical recommendations. Moreover, I addressed sub-standard operations, considered various viewpoints, built consensus, and created positive outcomes for all parties.. Below are key contributions that I would like to share with you:★ Redefined control-related business processes, automated manual tasks, and saved each worker two hours daily.★ Revamped a cable network from coaxial to optical fiber, found and sold obsolete assets, and produced USD30M. Show less