Dimitris Faraklas Email & Phone Number

- Collecting and analysing data to produce insights and prepare cost optimization models- Preparing ad-hoc analyses and reports with enhancement opportunities for different stakeholders - Segmentation / Clustering of technical departments to track their performance and evolution- Techno-economic analysis: Creating quality improvement models for access network in order to reduce the operational cost- Creating customized dashboards and visualizations for quick overview

- Responsible for live loyalty programs: Producing KPI reports on a regular basis and ad-hoc analyses to measure the effectiveness and the efficiency of the loyalty programs- Interacting with account managers, project managers, presales and sales team to meet client requirements- Analyzing customer data to understand customer behavior and provide actionable insights- Performing data mining such as customer profiling and campaign targeting- Cohort Analysis in SAS to calculate the ARPU increase and churn / inactivity reduction of loyalty programs- Preparing business models (revenue share, profit share and fee per code redeemed) for loyalty programs in order to meet client and business requirements- Collecting data to produce insights and optimize marketing campaigns for live loyalty programs- Segmenting clients’ customer base so as to create telco prizes’ algorithms- Attending clients’ meetings and communicating findings

- Automation of sales reporting using VBA- Reconciliation and invoicing of performance marketing programs- Reconciliation of financial systems (Navision, Salesforce)

- Sales representative in communication technology- Involved in customer support programs- Monitoring and updating CRM (Siebel)

Data Science Bootcamp, Data Science

500 hours hands-on training program in Data Science and Machine Learning • Databases (SQL, MongoDB), APIs & Web Scraping • EDA & Data.

Master Of Science (Msc), Management And Economics Of Telecommunication Networks, 8/10

Dissertation: “Hybrid Billing Model in Telecommunication: Bill-and-Keep and CPP”

Bachelor'S Degree, Economics, 7.25/10