Dennis Daly Email & Phone Number

Mount Pleasant, South Carolina, United States

Responsible for the management, administration, maintenance, and security of compute, storage, and network infrastructure for a leading EdTech company.* Improved systems and network documentation through upgraded documentation and the use of data center infrastructure management (DCIM) tools* Instituted a system to automate enterprise infrastructure tasks through the use of Ansible and Ansible AWX

Responsible for the design, engineering, and standardization of data center infrastructure solutions for corporate and outsourced contact center operations globally.* Designed and implemented a modern, hyper converged data center infrastructure solution utilizing Nutanix and VMware vSphere for 11 contact centers in 7 countries, resulting in power savings of 32% over the previous virtualization stacks. * Managed delivery of initial remote work infrastructure leveraging Bomgar and internal assets allowing the continued operation of contact centers impacted by COVID-19 related government closures. Transitioned remote workers to Amazon Workspaces VDI solution. * Coordinated with auditors and managed remediation of contact center assets for annual PCI-DSS compliance.

Responsible for the design and engineering of IT solutions to support a globally distributed 24x7 contact center operation.* Developed site infrastructure requirements for the onboarding of new sites with outsourcing partners. * Designed and developed data center server infrastructure for new office installations. * Documented and managed implementation of new VMware vSphere ESXi server virtualization stacks for 6 contact centers in 4 countries. * Designed and deployed a VDI solution over a low bandwidth circuit to enable use of a next-generation reservations platform at a South American contact center at reduced cost. * Installed data center equipment and deployed workstations for the opening of 5 new contact centers in 4 countries. * Engineered and established infrastructure monitoring solutions to enable early notification and proactive response to system issues utilizing SiteScope and Elasticsearch/Logstash/Kibana. * Coordinated with auditors and managed remediation of contact center assets for annual PCI-DSS compliance.

Provided engineering support, development, and implementation of data center solutions for contact center operations globally.* Designed and deployed infrastructure for company’s first global intranet * Provided Tier 2/3 technical support for infrastructure systems at 13 contact centers in 7 countries. * Installed data center equipment and deployed workstations for the opening of 3 new contact centers in 2 countries * Upgraded Windows and Solaris server infrastructure in 8 contact center sites in 7 countries * Established a secure, standard Mac OS X image along with an imaging and deployment methodology utilized at corporate sites worldwide