 Inspected lease passenger and commercial vehicles prior to lease-end also at lease-end Traveled within territory of Southeast Michigan region as needed Inspected vehicles to ensure each vehicle processed for auction within required timeframes Preformed detailed inspections covering interior, exterior, and six-point frame inspection Communicated inspection details and estimates to customers to ensure quality customer experience Prepared accurate repair estimates using Audatex Estimating Software Conducted inspection at various locations: dealerships, lessee’s homes or commercial business per request Assisted Total Claims Management (TCM) with processing claims, for general freight and automobiles, including handing damages occurring from assembly plant to dealership

 Managed case load of Chapter 13 Bankruptcy cases Monitored bankruptcy accounts to identify special handling needs (relief stay, plan confirmation, proof of claim) Maintained knowledge of collection policies, manuals, Freddie Mac and Fannie Mae regulations and guidelines Handled special projects and reporting required by investors Corresponded with Bankruptcy Counsel and Trustee's office to ensure proper handling of each account Organized, prioritized, and managed workload for optimum efficiency Assisted with new hires within the bankruptcy unit while maintaining individual portfolio performance Ensured accounts were properly documented indicating actions taken

 Handled customer retail/lease bankruptcy, delinquent and current automobile accounts Negotiated escalated cases with legal counsel; thoroughly reviewed accounts to minimize company losses after determining financial implications of various resolution efforts Prepared audits for automobile dealership vehicles Assisted management in quality assurance with vendor relationships to ensure quality of service and departmental goal were met Assisted with training unit staff on correct procedures for handling daily assigned duties Reviewed and prepared accurate bankruptcy posting ledgers for attorneys; completed detail research/account auditing as necessary Provided interface between client bankruptcy attorneys, trustees, and customers to communicate and negotiate a fair and equitable evaluation, interest rate, and establish a re-payment plan