Lori P. Email & Phone Number

Lead Atlanta operations team for third-party inspections for a major industry partner- In 2021 established new processes, policies and procedures which accounted for best performance for inspection program to date- Collaborate with Field Operations to staff at over 70 auctions across the United States- Accountable for end to end process from dealer ordering to accurate data transfer

Greater Detroit Area

- Manage product roadmap for mobile inspection application used at auctions across the US and Canada- Management of agile development team - Collaborate with product owners, business leaders and stakeholders on decision making and prioritization - Perform customer outreach to ensure product satisfaction and identify enhancements- Analysis of processes and business requirement to ensure features and user stories align with product roadmap

- IT Product owner for mobile inspection software used at over 80 auctions nationwide- Managed software development team

Farmington Hills, Mi

- Consultant Business Analyst placed at industry leading automotive inspection company - Gathered business requirements from key stakeholders across multiple organizations - Worked closely with product owner to align work according to roadmap- Liaison between the business, operations and IT

Greater Detroit Area

- Gathered business requirements through analysis meetings with customers- Wrote detailed functional specifications to provide to customer and development team- Developed user acceptance testing plans and was responsible for system testing- Designed and deployed training on both OnBase and internal Product Solutions- Worked on statewide and court implementations of ECM technology- Led a team of Quality Assurance and Business Analysts

- Manage 15+ File Specialists and Image Quality Specialists- Manage the deployment and update of Commercial Loan Document Dictionary- Determine requirements for workflow and imaging processes to enhance and improve the scanning and indexing of all loan files- Accountable for the integrity of physical and electronic loan files

- Created quality assurance standards and guidelines for indexing of commercial loan documents- Analyzed and prepared pledged loan collateral reporting

- Defined processes and implemented backfile project to convert all credit files to images for commercial core banking portfolio, managing team of 9 staff members- Successfully worked with both external and internal partners to streamline processes and implement new payment processing changes- Regularly analyzed processes to identify necessary recommended enhancements - Managed the design and deployment of several key workflow initiatives, including the testing, communication and training efforts- Act as liaison between IT, Credit and other lines of business to work on improving processes and implementing changes- Responsible for business process management in Loan Operations - Coordinate and implementation of process improvements and process changes- Develop and distribute quality reporting and metric reporting - Coordinate changes and maintain procedural documentation

-Developed and facilitated Quality Assurance Program which included training of over 300 staff members-Successful implementation of process improvement & suggestions program which generated over $100,000 in savings and revenue-Managed market feedback and service level reporting processes for Operations & Technology

- Collaborated with Project Managers on key corporate projects- Organized, maintained and communicated project documentation - Deposit Operations Team Lead specializing in Retirement banking products and compliance - Met and exceeded goals set for position