Onboarding Specialist• Built the processes that became the Onboarding model for GEHC and worked within current corporate structures resulting in a world-class new hire experience for the Sales organization• Provide concierge service for external new hires joining GE Healthcare.• Trained new onboarding specialist in processes and best practices• Serve as main point of contact for new hires from the time they receive their written offer letter until their first week on the job (Future state of role will include processing written offer letter for external and internal hires)• Ensure new hire understands and completes necessary paperwork and pre-employment screens - Interface with HR Operations as needed• Provide overview of GE Benefits and compensation plan• Expanded onboarding program to include the Service organization, more than doubling the impact• Manage wing-to-wing onboarding process for new hires including serving as the primary point of contact for all escalations• Interacted with more than 250 hiring managers, building camaraderie and a partnership to successfully onboard 1,500+ internal and external employees annually with 100% satisfactory rating survey resultsCustomer Experience Specialist• Managed service call dispatching for regionally based field team; handling calls from regional customers and field personnel to ensure timely service delivery• Served as the main point of contact for the field service team and the customers they support• Opened regional team tracker, extracting exception hours and other field engineer information to ensure paging to field team was accurate• Managed multiple dispatch queues when necessary and ensure timely closure or escalation of all calls• Handled customer escalation support for the vendor call center• Proactively scheduled preventative maintenance service activities and loaded on call/standby data

North America Onboarding Operations Lead• Managed day-to-day operations of North America Onboarding team of Onboarding Coordinators with over a 90% satisfactory rating from Hiring Managers and New Hires• Recruited/trained US and Canada Operations team of local and remote teleworkers to support new hires• Created/revised checklists for New Employees, Hiring Managers, Buddies (Peer Mentors) and Onboarding Ambassadors (HR Points of Contact) to ensure the enterprise process is being followed to ensure proper direction and support for these roles and provide training to new staff on the Onboarding process• Maintained allocations tracking tool to ensure proper allocation of cases and workload level among team• Ran weekly and monthly reports of the case management tool to share with the Onboarding Team and management to determine if regions have proper Onboarding support• Collaborated with partners in IT, Facilities, Security, Networks, Payroll, HR Delivery and Health and Safety, to address challenges to ensure seamless operations• Identified and integrated new domestic worker populations to ensure full company participation in the Onboarding process. Supported new integrations with NASA, TERA Environmental Group, Puerto Rico, US/Canada Expatriates and Alaska Slope employees.Coordinated the onboarding of new direct hires and contingent hires for the US and Canada through case management and recruiting tools (Customer Relations Management, Taleo and BrassRing)• Other duties included allocating new onboarding cases and assigning those cases to the correct onboarding coordinator based on caseload and other factors, providing a weekly quality check of active cases and reporting the current case load to the Global Onboarding Lead

Senior Human Resources Specialist• Primary HR point of contact for new employees in the Milwaukee office for their orientation and benefit needs, as well as reward distribution• Successful onboarding and maintenance of employees which include Immigration, relocation, temporary duty Assignments, monthly and quarterly reporting of employee actions, to name a few• Performed activities and duties related to employee orientation, pre-employment screening and responding to internal and external questions related to employment, company policies or employee issues, as needed• Prepared and distributed welcome letters, status change letters, equity, promotion, transfers, TDAs, terminations, leaves, expat/repatriations, verifications of employment and employee certifications• Processed forms for personnel action changes such as New Hire, Transfer, Equity, Promotion, Termination, Status Change, Leave and various other changes as required• Performed distribution of offer letters, posting positions to job boards, setting up interviews with prospective staff, schedule travel as needed, organized employment screening and background checks• Prepared and maintained job openings internally and externally

Patrol/Support Services (Police Department) • Provided administrative support to the Captain of the Patrol and Support Services Divisions• Maintained the daily and monthly schedules of all Uniformed Officers (100+ individuals). Provided support to the Vehicle Pursuit Board, the Crash Review Board.Assistant to the Director/Human Resources Specialist (Department of Human Resources/Employee Services)• Conducted promotional examinations and compiled statistics as support to Civil Service Board• Reviewed of employment applications to ensure compliance with classifications• Conducted interviews and interviews of potential new employees and handled New Employee Orientation• Handled payroll for all city workers (approx. 1,500) to ensure all hours reported were accurate• Coordinated grievance hearings and appeal hearings for civil service and general employees.