Dogma Solutions provides strategic interim management for small and mid-cap businesses customized solutions that enable growth, more efficient operations, and maximization of profits to succeed in today’s competitive marketplace. Offering a holistic approach that is specifically modified to the needs and desires of the client by way of both service offerings and customized engagement. Building a positive reputation and industry awareness using effective execution of operational services for quick results, our key areas of delivery include: - Organizational & Strategy Operations - Analytics Management - Transformation & Implementation Management - Project Management Framework & Staffing - Vendor Sourcing & Management Services - Strategic Coaching, Mentoring, and Team Building Services

Responsible for the design, implementation, management and release of products, programs and services across the Volume Licensing, Marketing & Online Services primarily focused on the Distributor, Syndication and Direct Channels. This included developing and managing a cross regional team of program managers responsible for Microsoft’s multi-billion-dollar portfolio of enterprise programs to include end to end delivery of software, services and cloud-based licensing offerings. Drove operational excellence through regional budgetary responsibility in accordance with key fiscal year P&L deliverables; realizing >$1.5 million in efficacy. Led capacity planning & execution for over 50K transactions per year and revenue left on table of less than 0.5% of total revenue processed.

Supported a General Manger/Partner in efforts to combine worldwide learning opportunities and strategic company initiatives to define fiscal year strategies while ensuring alignment with company objectives and organizational commitments. Drove operational excellence with high quality execution in accordance with the WW Credit Services (WWCS) key fiscal year deliverables to include Lifecycle of the Dollar activities. Provided leadership and end to end accountability for the organization’s project initiative set, generated concepts to dramatically improve the quality and outcome of these projects. Lead cross-organizational strategic planning and execution of initiatives such as people review and commitment setting, organizational communications, HR interfacing, rewards & recognition, and planning. Drove key decision support for WWCS engagement on various projects and initiatives (CPE, Solution Design for Emerging Market engagement, WWCS global PMO, design of programs that conform with SOX requirements etc..).

Responsible for the strategic direction for all 3PL transportation carrier relationships in commercial operations to include RFP direction, negotiation, and implementation oversight. Efforts reduced vendor transportation spend by $1+ million dollars for 3 consecutive years while ensuring related stakeholders were prepared for changes to policies, processes, related systems; from orders to invoicing. Provided strategies and insight into the development of the appropriate business systems needed to support direct freight vendor payment; encompassing the development of key KPIs. Lead Project Manager for the Global Supply Chain Architecture redesign project by driving strategic priorities to multiple activities while developing efficient work plans that spanned multiple business streams within Commercial Ops. Conducted compliance auditing reviews to promote continuous improvement and ensured negotiated deliverables are met and/or exceeded.

Primary functions focused on the broader optimization of processes and resources through flawless execution of project management, business intelligence & analytics, quality management, user acceptance testing, readiness, and the customer/partner experience. Managed day-to-day run business with a customer focus ensuring KPIs, SLAs and CPE targets are achieved or exceeded. Program satisfaction scores increased 43% during tenure in this position. Championed and led change initiatives; identified approaches for implementing strategic processes in an organizationally relevant way and ensure broad adoption of new processes and tools. Responsible for corporate compliance adherence, risk mitigation, and ongoing operational ROI analysis. Led governance and compliance framework including aspects of risk assessments, controls, and business continuity planning.

Managed all aspects of vendor-based supply chain relationships to include worldwide mission-critical processes with large multinational OEM manufacturers such as Dell, HP, and IBM.Designed onboarding functions to certify 3PL sites while simultaneously decommissioning replication sites that were noncompliant and/or as supply strategies shifted. Outsourced regional manufacturing resulting in multi-million-dollar savings per year; improved ability to design and deliver cost effective, quality solutions on schedule. Established 3PL manufacturing in People’s Republic of China, Singapore and Japan; spanning vendor RFP/contract negotiation optimizing utilization of regional manufacturing and distribution models. Authenticated procedural compliance initiatives, inventory levels, and validation of secured destruction of both product and related data by international 3PLs for multinational OEMs. Ensured intellectual property was secure and accounted for; any associated leakage was validated and reported.

Responsible for the end-to end operational compliance relative to OEM adherence to contractual obligations in the areas of intellectual property containment and accountability. Worked with Microsoft Authorized Replicator and internal hardware teams to streamline the systematic tracking process for illegally distributed product. Assisted with N. American anti-piracy activities and messaging to include an anti-piracy plan incorporating marketing, sales and legal activities among the OEM community. Managed daily operations of the OEM Certificate of Authenticity (COA) worldwide tracking program, including website updates, maintenance and process support. Responsible for delivering compliance program training to OEM sales, Legal departments and presenting at the worldwide councils to educate on grey market unbundling policies and other channel infringements.

Provided support for the US anti-counterfeiting/standalone litigation campaigns to include cease and desist letters, test call/purchases, database maintenance and investigative support. Developed an end-to-end management process to optimize external test purchase programs. Created and maintained multiple tracking charts on pending purchases, calls and ongoing cases, with corresponding hard copy filing system. Conducted product evaluations and follow-up through written and verbal correspondence for US Customs and FBI litigation support. Prepared educational materials and attended channel education trade shows and seminars in support all US anti-piracy campaigns.

Provided pre-sale & post-sale service while encouraging add-on and incremental sales of Microsoft products, converting service related calls into sales opportunities. Ensured customers received sales information, licensing structures, pricing, and purchasing methods on all Microsoft products to a multi-level customer base. Provided training to new hires and vendors for skills training, process and procedure related issues, and escalations.