David F. Email & Phone Number

- Assisted with food prep and ensured availability of kitchenware during busy periods.

Milton, Ontario, Canada

• Demonstrated quick adaptation to new parts and processes with minimal training required
• Exceptional performance during teamwork to increase productivity levels
• Strong awareness to safety measures around heavy equipment, including ensuring awareness to new hires
• Assisted with loading and unloading parts from a laser cutter, tagging, checking quantity and quality of parts

Hamilton, Ontario, Canada

• Maintained a consistent Customer Satisfaction rating of 93%, continuously providing strong communication, interactivity and problem solving skills for customer-focused solutions.
• Provided troubleshooting with handheld devices and setup appointments for repair where appropriate.

• Consistently maintained extremely high metrics through QA assessments and consumer surveys taking a minimum of 40 calls per day that averaged by at least 90%.
• Showcased the ability to provide a First Call Resolution, including proper management and de-escalation of irate calls.
• Assisted customers with app issues and providing information about the app's functionality.

Burlington, Ontario, Canada

• Consistently retained positive feedback for going above and beyond meeting customer criteria.
• With minimal assistance, I demonstrated the ability to seek information for proper restaurants and shows for travelling customers.

Hamilton, ON

• Created a custom spreadsheet in Microsoft Excel that automatically generated documentation of different customer concerns, providing ease of use for copy and pasting information. By creating this spreadsheet and.
• Demonstrated incredibly efficient data entry skills during high levels of call volume when handling customer concerns directly.
• Went above and beyond in difficult situations that retained positive commendations through customer surveys, resulting in continued relationships with the clientele, and maintaining customer retention.

Hamilton

• Demonstrated the ability to multitask in several stations to increase productivity levels.
• Ensured restaurant readiness during fast-paced and busy periods, decreasing order wait times with efficient supply stocking.
• Worked alongside manager to complete additional administrative tasks during downtime to maintain the pace of workflow and customer servicing needs.

Hamilton

• Between two parking lots, I was able to demonstrate money management skills ensuring parking lot tickets were accounted and paid for.
• Performed lot checks to ensure the appropriate vehicles are accounted for in their respective lots.
• Assisted with event tickets for vehicles entering and leaving the lot in a fast-paced environment.

Ontario, Canada

• Provided great customer service skills and relationships to make a welcoming, friendly and inviting experience which increased customer retention.
• Provided a strong work efficiency both during solo shifts and working with coworkers.

Ontario, Canada

• Bake pastries and cook various kinds of food.
• Loading product from delivery truck.
• Clean up baking areas.
• Clean up dishes.

Computer Systems Technician - Software Support

• Achieved a final grade of 92% in the HTML & CSS course from my first semester.

Grade 9-12