• Worked with clients to clearly identify and continuously manage project scope, requirements, dependencies and deliverables• Collaborated with technical team to develop cost, resource and delivery estimates• Consistently conveyed the technical, budget and schedule process and risks to clients and senior management• Coordinated the development team’s efforts throughout the project lifecycle/system development phase• Managed budgets of up to $1M and cross-functional teams of up to 20 developers, programmers, analysts and operations specialists• Developed excellent relationships with clients and team members and maintained effective communication with all stakeholders• Performed and coordinated quality assurance for all deliverables and maintained project quality of service by enforcing organizational standards• Project Manager in charge of VIP client projects and several smaller customers• Created training resources and references to provide customer service and operations with most up to date reference material• Analyzed past projects and current workloads to create scoping reference document

• Collaborated with business and IT partners to support requirements identification, development, testing, and implementation of projects• Supporting office IT systems including hardware, servers, software • Primary interface for providing timely response for all IT issues • Initiated, coordinated and enforced systems, policies and procedures

• Managed course development for training, transitioning to fully customizable digital format• Provided consultation services for clients to assess needs and provide proper hardware and software to fulfill requirements• Designed, developed, and maintained client websites• Provided in-person and phone-based customer support by responding and resolving technical difficulties

• Technical Lead responsible for the deployment and troubleshooting of routers, servers, computers and other devices for large national level rollout • Provided orientation and training to end users and managers• Liaison between multiple stakeholders, companies and vendors

• Project Manager to custom Siebel application for team, support staff and consultants to record, and track changes to CRM system to ensure proper procedures • Managed deployment of new computers and high speed modems to provincially licensed abattoirs• Supported users of the Food Safety Decision Support System (FSDSS) program, a custom-designed Oracle-based program• Repair, maintain and deploy computer systems for users• Supported users of the Food Safety Information Management system (FSIM)• Create and coordinate user acceptance testing for all patches and upgrades• Created reports using Crystal Reports and interfacing with an Oracle database• Conducted training sessions for new hires • Perform data quality operations

• Managed course development for training, transitioning to fully customizable digital format• Provided consultation services for clients to asses needs and provide proper hardware and software to fulfill requirements• Designed, developed, and maintained client websites• Provided in-person and phone-based customer support by responding and resolving technical difficulties

• Team Lead for Systems Analyst Team responsible for supporting 1,700 sales staff, including local office of 250 people, involving remote and onsite technical support for hardware, operating system, applications and mobile devices.

• Provided Systems and Networks Administration to over 50 companies, remote, onsite and phone support, hardware and software installations and provided high-level customer care and training