Developed individual employment plans for homeless and unemployed veterans, leading to successful job placements.Conducted employability assessments to assess participants' readiness for work and capabilities.Collaborated with community resources to provide case management services and job training.Maintained knowledge of workforce, DOL, VA, and community resources to support program participants.

Oversaw the entire lifecycle of programs from initiation to completion, ensuring timely delivery and high-quality outcomesIdentified potential risks and developed contingency plans to mitigate their impact on program timelines and deliverablesDeveloped strong relationships with external stakeholders such as clients, partners, or vendors to enhance collaboration opportunitiesCollaborated with the HR department to recruit top talent for the program team based on specific skill requirementsImplemented Monthly Careers workshops, targeting adult learners, hosted by CBOs and internal department leadersImplemented and taught, 6 week Job Readiness Course with 80 percent completion rateLiaised with NYU HR recruiters and in house hiring managers in recruitment of talent with 90 percent placement rateAssist clients with specific barriers to employment, such as re-entry, immigrants, and unhoused communities

Prepare learners for entry to mid-level jobs in the field of Information Technology.Manage learner performance & experience Work closely and collaborate with managers, directors and tech Instructors. Ensure timely and accurate data management in CRM (Salesforce) system

Provided Financial Literacy and education to low-income New YorkersCoached on the basics of money managementAssisted clients in setting and reaching financial goals Conducted Workshops on Financial Literary

Provided one-on-one coaching sessions on money management in English and SpanishAssisted clients in setting and achieving financial goalsFacilitated Workshops on Financial Literary

Dispersed Incoming 311 request for street Homeless assistance by New YorkersCommunicated with outreach services throughout the boroughsOpen and Closed tickets assigned to outreachCommunicated with 911 on extreme casesData Entry and working knowledge of Siebel, Streetsmart, Outlook, and Excel

Assisted city Homeless, via canvassing different sections of the boroughs of New YorkSought assistance via the use of 311 AppProvided feedback and concerns to Management

Reviewed, explain, and process applications for the municipal ID with sensitivity to the applicantExtensive customer services and outreach to the publicTranslate and Interpret from Spanish to English and vice versaHeavy data entry, computer, and database use to include: Morpho Trust, Word, Outlook, and Excel Recipient of the Commissioner’s Commendation as part of the Commissioner’s Excellence Initiative

● Provided case management to families as per DHS policies and directives● Advocated, coordinated with, and referred clients to outside agencies● Documented interaction and follow-ups via CARES online, database system. ● Translation between staff and Spanish speaking participants

● Creator and Director of participant and volunteer Arts and Craft program● Participated in the interviewing and hiring process of future staff● Redesigned Release of Information forms to reflect the over 80% Spanish speaking participants● Improved staff morals and fostered teamwork, in clarifying case manager's roles and services ● Built partnership with Isabella Home to create hand-knitted quilts for residents● Coordinated services, referred, advocated for, and accompanied clients to outside agencies● Documented interaction with clients, as per Department for the Aging, guidelines● Provided translation and interpretation services for Spanish speaking clients