Desktop Support Analyst
Current• Provide IT helpdesk support for end-users.• Troubleshoot desktop issues with end-users with remote access software.• Follow up with user-submitted web tickets within 24 hours of submission.• Troubleshoot Hardware, Windows 10, MS O365, Printers/Scanners, VPN, Networking, Active Directory.• Proprietary applications supported: MHS GENESIS, AVHE, AHLTA, JKO, DMLSS.