David Gaines Email & Phone Number

Greater Minneapolis-St. Paul Area

Responsible for consolidating go-to-market, consumer engagement across previously disparate business, including web sites, product catalogs, ecommerce and consumer-direct database marketing, as well as social engagement and customer care.

Responsible for ~100 million customer interactions per year, global across 500 web sites, social media, 1200 partner portals, ecommerce, and as sales force of 12,000. My scope included 60 lines of business, 6 distinct business model across 7 languages in over 100 countries. I lead a staff across 7 countries that drove strategy to execution across many.

Bloomington, Minnesota

• Member of IS Leadership Team responsible for enterprise planning, portfolio to business strategy alignment as well as direct involvement with top level business needs.
• Responsible for technology platforms, processes and metrics around sales, marketing and customer service for the global enterprise.
• Responsible for transforming Toro from product only driven to include customer drivers.
• Lead data warehouse and business analytics transformation, building Oracle datawarehouse team and introducing data quality and PII programs that were supported by memory resident advanced analytics tools (QlikView).
• Member of Landscape Business global strategy team to define market potential and customer growth strategies.

Greater Minneapolis-St. Paul Area

• Sr. Consultant in Customer Strategy practice specializing in business transformation to drive revenue through improved customer interactions across multiple channels. Client included Motorola, Union Bank of California.
• Client Parnter with P&L Responsibility and overall ownership of principal client (Union Bank of California) leading a staff of 14 in a multi-year, 300 seat customer service systems integration project.
• Cross-functional Customer Experience subject matter expertise as well as client guidance and roadmap planning needed to realize customer service goals. Included is business process and technology evaluation for.
• Delivery lead responsible for leading sales teams and driving revenue from existing clients as well as new prospects.