Project Management for Legacy Management Support at The Department of Energy

● Agile Project Management: leading design, development (FE & BE) and devops teams to deliver multiple projects with tight timelines. Project sample: localization automation implemented in CRM and CMS for fully automated localization of websites and marketing content. UI allowed for risk management and easy share across brands, saving human error, time and costs for marketing content teams.- Business Strategy: presentation of data-backed insights to executive-level stakeholders for cross-department implementation. ○ In-depth analysis of internal and end-user journeys for improved UI and conversion○ Internal & third-party payment platform analysis for improved conversion○ Data security and user privacy strategy (GDPR) in CRM and Customer Support interfaces○ Existing market saturation, new brands & markets expanding company's reach○ Marketing automation to eliminate error, minimize cost & increase conversion○ Cross-department work processes for streamlining, transparency and effectiveness- Purchasing: product analysis & integration of third-party solutions○ Successful negotiation resulting in savings of ~3 million euros ○ Research & contract phase for favorable terms○ Setting KPIs to measure project effectiveness and profitability○ Lead of project delivery for quick and accurate delivery○ Data analysis & review○ Introduction to cross-functional partners. Hands-on training once live- Marketing Management: ○ Marketing strategy review using a/b testing & metrics analysis ○ Marketing Compliance implementation○ Leading content & creative delivery using strategies for conversion optimization ● Product Management:○ VOIP Call Center○ Marketing apps ○ Premium brands○ BI platform UI improvements○ CRM UI improvements (data security and reporting)● Hiring, Resource Assessment and Allocation of projects based on team members’ experience and skill set. ● Onboarding, Hands-On Training and Guidance of project managers.

● Project Management● Business Strategy● Purchasing● Marketing Management● Product Management

Project Management & Creative Production○ Matching client expectations with design, development and content○ Timeline management and delivery of creative assets with use of best practices to achieve KPIs and ROIs○ Customer Experience and Conversion: user research & metrics analysis, navigating gaming offers, bonus mechanics and procedures for best conversion ○ Improving cross-department work processes to maximize efficiency and productivity, coordinating and consulting with all stakeholders and production teams including compliance

● Project Management: matching client expectations and requirements with internal and external teams, streamlining company-wide production processes ● Digital Products: from concept to marketing, sales, QA and delivery expanding company's product line and upselling existing clients● Event Management: hands-on production of multiple international events per year with 1000s of attendees – including budget, purchasing, logistics, timeline management and onsite delivery for maximum profit

● Managed international relations● Managed all English language correspondence and editing● Updating and managing the English website and database● Organising local and international conferences● Event marketing

Monitored and reported quarterly on software game websites for consumer privacy infringements and privacy compliance

Performed various litigation, organization and administrative tasks in support of the trial team