Dina Ghanem Email & Phone Number

Al Khobar, Eastern, Saudi Arabia

Key partner in managing comprehensive marketing initiatives for an educational company, with a focus on enhancing brand awareness, driving enrollment, and fostering positive relationships within the educational community. My key responsibilities include:1. Social Media Management:- Develop and manage content, schedule posts, and engage with the audience.- Prepare performance reports.2. Marketing Strategy and Budget:- Create marketing plans and budgets, track and manage expenditures.3. Campaign Coordination:- Coordinate with agencies for campaign execution and analyze effectiveness.4. Website and Content Management:- Oversee website updates and ensure accurate information.5. Customer Service and Relationship Management:- Manage customer service operations and supervise the relations team.6. Event Planning and Feedback:-Plan events, manage media production, and conduct customer satisfaction surveys.

Saudi Arabia

- Facilitated seamless coordination between the enterprise sales team and the subscription team.- Maintained regular communication with Connect Ads (advertising company) through weekly meetings to gather updates and conduct reviews.- Generated monthly financial reports detailing Ads Revenue.Compiled weekly sales reports encompassing updates from enterprise solutions, subscriptions, and advertisements.- Consolidated all sales data into comprehensive weekly and monthly reports, utilizing Excel for data analysis, charts for visual representation, and PowerPoint for effective presentations.

Egypt

-Design and generate weekly and monthly statistical domestic sales forecast reports.-Share summary reports for weekly forecast results and make modifications when needed.-Support sales forecast accuracy through communication with the sales team and sharing information (available models, new product index, end-of-life models, demand).-Collect forecasts and upload them to the GDMI system.-Conduct monthly consensus meetings with sales, marketing, and finance to ensure correct information is used for demand forecasting.-Prepare weekly purchase, sales, and inventory (PSI) reports for dealers' stock to facilitate accurate forecasting.-Daily reporting on current reserved stock and warehouse inventory.-Report monthly analysis for sales achievement and track salesmen targets.-Handle return orders, create monthly return reports, and confirm returns with the logistics and warehouse team.-Support sales by:Order entry on GERP.Monitoring open orders and ensuring on-time delivery.-Collect and report sell-out data comparison to top management for decision-making.-Manage and create new dealer accounts in the BPMS system and GERP ship-to manager (registration, modification, term change).

- Supervise retail tasks such as team target and achievement, product display, store clearance, staff issues, stationery, briefing, and product knowledge training.- Assist customers with service problems.- Immediate problem solving.- Assist end-users in making product decisions.- Achieve sales targets.- Handle customer efficiency and maintain service level.- Deal with complaints, fraud cases, balance disputes, and refunds.