Derek Gilbert Email & Phone Number

Troy, Ks

Assist superintendent in establishing and planning of district wide technology goals.Maintain trouble ticket system and analyze tickets for patterns to evaluate request priority.Structure and provide data for superintendent and school board regarding district technology usage and needs.Gather stakeholder feedback and assess the results for continued technology department improvement.Actively maintain and manage district devices, ensuring proper updates, and inventory tracking of over 500 district devices.Create, implement, and maintain policies and procedures using industry standards to reduce security risk.Identified catastrophic hardware failures and implemented a plan of action to save over 200 hours of recovery time.Evaluated risk to reward ratio for protection of district device purchases resulting in a 35% savings.Collaborated with the county network administrator to perform a district wide technology overhaul including the planning, purchasing, and installation of a complete overhaul of the LAN and WAN networks.Cultivate vendor relationships and negotiate to reduce district technology costs.Orchestrated One-to-One transition including the planning, acquisition, rollout, and management of 350 mixed devices.Actively maintain and manage district devices, ensuring proper updates, and inventory tracking of over 500 district devices.Partnered with other county districts for the acquisition and transition to new Student Information System.Manage core district resources including Google Workspace, Group Policy, AD, and O365.Monitor district student and staff accounts through Azure to analyze potential security threats.Guided technology efforts to support remote learning including implementation of Zoom organization wide.Research emerging technologies to provide the best viable options in the pursuit of learning initiatives.Maintain SOPS for user and device management, disaster recovery, incident response, and IT security district wide.

Used analytical data to advise faculty on promoting student success including scheduling and effective teaching methods.Compiled and prepared data for administration as needed to analyze key student performance indicators.Designed and facilitated programs to decrease the number of students failing school wide.Assisted in the guidance, testing, and future planning for incoming and returning students.Assisted in learning new life skills, as well as helping students adapt to unfamiliar school environments.Communicated with teachers and other faculty regarding student progress and achievement.

Atchison, Ks

Wichita, Kansas Area

Supported cloud (SAAS) and network hosted tax software suites, including installation, migration, upgrading, data recovery and management.Provided excellent customer support for tax database software by exceeding all call center metrics.Fostered the success of new trainees through mentoring and encouragement.

Salina, Kansas

Designed a sustainable corporate training structure including a new administrative role, with budgeting and compensation considerations, and procedures to evaluate the effectiveness of the position.Developed effective management and incentive processes to improve employee performance through training, time management, expedited call flows, and quality assurance analysis.Evaluated employee skill levels and developed predictive call volume analysis to assist with scheduling.Answered and documented customer calls to troubleshoot and resolve customer issues.Assisted with training for newly hired employees, and veteran employees as new support services were added.

Master Of Business Administration - Mba, Information Assurance And Management Of Information Systems

Bachelor Of General Studies, Business And Education, 3.68

Associate Of General Studies, Secondary Education And Teaching

Activities and Societies: President's Honor List

High School Diploma, General Studies