David Johns Email & Phone Number

Gainesville, GA, US

Gainesville, GA

Overall responsibility for planning and governance of successful software development and implementation for the Pharmacy division of ProCare Rx. Daily program management throughout the program life cycle; Defining the program governance (controls); Planning and monitoring overall progress; Managing risks and issues and taking corrective measurements.

Gainesville, GA

As Product Manager, my primary focus was the continual improvement of pharmacy software efficiency, continually collecting user input to improve software functionality. Additional duties as Product Manager involved maintaining a documentation cycle for new feature releases and bug fixes, maintaining a current user guide, and the creation and delivery of.

Greater Atlanta Area

The data conversions team is comprised of eight (8) highly-skilled professionals who are responsible for the overall process of converting data from competitor pharmacy software applications into one of three McKesson Pharmacy Software offerings. This work involves loading, conversion testing, and validating data from other pharmacy software packages as.

Atlanta, GA

Managed the Level 1 Technical Support team for several McKesson Pharmacy Systems software products from September 2009, through January 2012. This team primarily fielded front-end customer service calls, handling both technical / software related issues as well as prescription adjudication calls, focusing on first contact resolution and following.

• Responsible for Tier 2 software support and customer satisfaction. Managed a staff of 17 local and remote engineers for high-level support of IBM/Lotus product customers.
• Marquee clients included Verizon, McKesson, Home Depot, Coca Cola, Bank of America, Wachovia, Kroger, Met Life, Caterpillar, New York Life Insurance, Macy's, Travelers, Abbott Labs, Raytheon, Goodyear, TJX, Kohl's, and.
• Identified, coached, and mentored replacement audit team lead, resulting in continuous… Show more Responsible for Tier 2 software support and customer satisfaction. Managed a staff of 17 local and remote engineers for.
• Identified, coached, and mentored replacement audit team lead, resulting in continuous center audit results of 95% and above.
• Key member of committee reconstructing customer survey process to enhance accuracy of results.
• Virtual international experience with development team in Beijing, China, to build and release Lotus Symphony product.

• District Manager: Primary duties included management staffing, inventory control monitoring and sales tracking across five stores.
• Managed advertising budget for all stores. (newspaper, phone book, billboard, incentive promotions).
• Interviewed, hired and trained all personnel. Managed a staff of three direct reports, as well as five staff members in other stores.Store Manager: Controlled and delegated day to day tasks such as inventory control.
• Interviewed, hired and trained all personnel. Managed a staff of three direct reports, as well as five staff members in other stores.Store Manager: Controlled and delegated day to day tasks such as inventory control.
• Managed and maintained customer relations as they related to sales and product delivery.
• Generated business leads via cross-promotion with local charities and the Atlanta Chamber of Commerce. Show less

In a store key holder position, I managed all cashiers and cash office duties as well as front end merchandise flow. Had approve and deny control over all returns and exchanges, handled customer comments, delegated corporate issued directives involving customer service. Along with my Customer Service duties, I managed the "print for pay" area of the store.

As a new employee, I performed basic store functions such as cashiering, handling phone calls, and basic building maintenance. As a department manager and Team Leader, I reviewed daily paperwork to check inventory levels and identify problem areas. Prepared for upcoming ads, department transitions, clearance handling, stocking specialty product, and.

Cert., Network Engineering & Management

Course curriculum: Introduction to Networking, MS Network Essentials, MS Windows 2000 Professional and Server, Windows NT Server 4.0.

Education record