David Johns Email & Phone Number

Gainesville, Ga, Us

Gainesville, Ga, Us

Gainesville, Ga

Overall responsibility for planning and governance of successful software development and implementation for the Pharmacy division of ProCare Rx. Daily program management throughout the program life cycle; Defining the program governance (controls); Planning and monitoring overall progress; Managing risks and issues and taking corrective measurements; Coordinating projects and their inter-dependencies; Managing and utilizing resources across projects; Managing stakeholders’ communication;… Show more Overall responsibility for planning and governance of successful software development and implementation for the Pharmacy division of ProCare Rx. Daily program management throughout the program life cycle; Defining the program governance (controls); Planning and monitoring overall progress; Managing risks and issues and taking corrective measurements; Coordinating projects and their inter-dependencies; Managing and utilizing resources across projects; Managing stakeholders’ communication; Aligning deliverables (outputs) to the program’s outcome; Managing overall program documentation. Show less

Gainesville, Ga

As Product Manager, my primary focus was the continual improvement of pharmacy software efficiency, continually collecting user input to improve software functionality. Additional duties as Product Manager involved maintaining a documentation cycle for new feature releases and bug fixes, maintaining a current user guide, and the creation and delivery of product training to end users and super users (training the trainers).Outside of this role, I performed several consultative endeavors… Show more As Product Manager, my primary focus was the continual improvement of pharmacy software efficiency, continually collecting user input to improve software functionality. Additional duties as Product Manager involved maintaining a documentation cycle for new feature releases and bug fixes, maintaining a current user guide, and the creation and delivery of product training to end users and super users (training the trainers).Outside of this role, I performed several consultative endeavors across other lines of business within ProCare Rx, contributing to the overall company by providing leadership coaching to new managers and data analysis to help streamline their individual team process and procedures. Show less

Greater Atlanta Area

The data conversions team is comprised of eight (8) highly-skilled professionals who are responsible for the overall process of converting data from competitor pharmacy software applications into one of three McKesson Pharmacy Software offerings. This work involves loading, conversion testing, and validating data from other pharmacy software packages as well as consistent customer interaction and managing work to timelines.The Technical Analyst team is comprised of three highly-skilled… Show more The data conversions team is comprised of eight (8) highly-skilled professionals who are responsible for the overall process of converting data from competitor pharmacy software applications into one of three McKesson Pharmacy Software offerings. This work involves loading, conversion testing, and validating data from other pharmacy software packages as well as consistent customer interaction and managing work to timelines.The Technical Analyst team is comprised of three highly-skilled hardware technicians who are responsible for all hardware setup for new and converting pharmacies. This includes pharmacy system hardware, point of sale hardware, systems, and peripheral setup across all three aforementioned McKesson software platforms. Show less

Atlanta, Ga

Managed the Level 1 Technical Support team for several McKesson Pharmacy Systems software products from September 2009, through January 2012. This team primarily fielded front-end customer service calls, handling both technical / software related issues as well as prescription adjudication calls, focusing on first contact resolution and following predefined escalation processes as necessary..

Responsible for Tier 2 software support and customer satisfaction. Managed a staff of 17 local and remote engineers for high-level support of IBM/Lotus product customers. •Marquee clients included Verizon, McKesson, Home Depot, Coca Cola, Bank of America, Wachovia, Kroger, Met Life, Caterpillar, New York Life Insurance, Macy's, Travelers, Abbott Labs, Raytheon, Goodyear, TJX, Kohl's, and CSC. •Identified, coached, and mentored replacement audit team lead, resulting in continuous… Show more Responsible for Tier 2 software support and customer satisfaction. Managed a staff of 17 local and remote engineers for high-level support of IBM/Lotus product customers. •Marquee clients included Verizon, McKesson, Home Depot, Coca Cola, Bank of America, Wachovia, Kroger, Met Life, Caterpillar, New York Life Insurance, Macy's, Travelers, Abbott Labs, Raytheon, Goodyear, TJX, Kohl's, and CSC. •Identified, coached, and mentored replacement audit team lead, resulting in continuous center audit results of 95% and above. •Key member of committee reconstructing customer survey process to enhance accuracy of results.•Virtual international experience with development team in Beijing, China, to build and release Lotus Symphony product. •Developed enhanced video documentation and web forums targeted to reduce call volumes.•Created a web forum model for support, documentation, and distribution of the Lotus Symphony product, driving 3MM downloads, breaking previous IBM software download records.•Received executive recognition for exceptional leadership through unprecedented call volumes during the 2007 Daylight Savings Time Change.•Scored in top 2 manager quintile for achieving overall employee satisfaction.*Created a proactive environment for engineers to focus on career development and learn new skills based on the latest technology. *Troubleshot live customer incidents involving technical and configuration issues with Lotus software. *Drafted technical documentation for publication; reported product defects to development per internal process. *Reviewed all escalated product issues to maintain quality and efficiency of the process.*Received "IBM Bravo!" award for outstanding customer service in 2003. Show less

District Manager: Primary duties included management staffing, inventory control monitoring and sales tracking across five stores.•Managed advertising budget for all stores. (newspaper, phone book, billboard, incentive promotions).•Interviewed, hired and trained all personnel. Managed a staff of three direct reports, as well as five staff members in other stores.Store Manager: Controlled and delegated day to day tasks such as inventory control and invoice reconciliation, processing… Show more District Manager: Primary duties included management staffing, inventory control monitoring and sales tracking across five stores.•Managed advertising budget for all stores. (newspaper, phone book, billboard, incentive promotions).•Interviewed, hired and trained all personnel. Managed a staff of three direct reports, as well as five staff members in other stores.Store Manager: Controlled and delegated day to day tasks such as inventory control and invoice reconciliation, processing orders for satellite stores; provided sales reports on a regular basis.•Managed and maintained customer relations as they related to sales and product delivery.•Generated business leads via cross-promotion with local charities and the Atlanta Chamber of Commerce. Show less

In a store key holder position, I managed all cashiers and cash office duties as well as front end merchandise flow. Had approve and deny control over all returns and exchanges, handled customer comments, delegated corporate issued directives involving customer service. Along with my Customer Service duties, I managed the "print for pay" area of the store titled CopyMax. This area had a staff of five employees and involved operation of several different machines including 1090 copier, Xerox… Show more In a store key holder position, I managed all cashiers and cash office duties as well as front end merchandise flow. Had approve and deny control over all returns and exchanges, handled customer comments, delegated corporate issued directives involving customer service. Along with my Customer Service duties, I managed the "print for pay" area of the store titled CopyMax. This area had a staff of five employees and involved operation of several different machines including 1090 copier, Xerox color copier, Fiery XJ server, and the Power Macintosh for desktop publishing purposes. Show less

As a new employee, I performed basic store functions such as cashiering, handling phone calls, and basic building maintenance. As a department manager and Team Leader, I reviewed daily paperwork to check inventory levels and identify problem areas. Prepared for upcoming ads, department transitions, clearance handling, stocking specialty product, and handling time-sensitive merchandise. Interviewed and hired employees, generated performance reviews, provided leadership, training, and guidance,… Show more As a new employee, I performed basic store functions such as cashiering, handling phone calls, and basic building maintenance. As a department manager and Team Leader, I reviewed daily paperwork to check inventory levels and identify problem areas. Prepared for upcoming ads, department transitions, clearance handling, stocking specialty product, and handling time-sensitive merchandise. Interviewed and hired employees, generated performance reviews, provided leadership, training, and guidance, disciplinary action, and participated in community events. Show less

Cert., Network Engineering & Management

Course curriculum: Introduction to Networking, MS Network Essentials, MS Windows 2000 Professional and Server, Windows NT Server 4.0.

Education record