Devon Parks Email & Phone Number

▷ Took on a more architectural role with JumpDesk, focusing on major refactors and complex features---▷ Spearheaded a bulk org delete feature that culminated in the deletion of over 96K orgs targeted by Security---▷ Developed org exclusion middleware that enables extremely granular data protection for customers that opt in---▷ Distilled large parts of the UI into 6 reusable components that resulted in a 66% reduction in boilerplate code▷ Reduced customer support's time to resolution (TTR) by 10-20% per case (saving upwards of $430K annually)▷ Championed secure development practices and reduced JumpDesk reliance on direct database connections▷ Mentored teammates through code reviews, pair programming, and technical training

▷ Coordinated the creation of two new services (a REST API in Go and a Vue 3 client)—a project that involved crossfunctional planning with dozens of internal stakeholders, including auth, design, edge, security, platform, etc.▷ Designed and implemented solutions across the entire stack, including:---▷ UI: Led the well-received v2 upgrade of JumpDesk (complete rewrite using Bootstrap 5.2 with custom SCSS components and styling); implemented axios API client + interceptors, vue-router, pinia datastore, and modular components---▷ API: Implemented OAuth2 / OIDC auth, role-based access control, a range of datastore interfaces, a global search service, CI/CD pipelines, and service mesh integration

▷ Resolved 150+ customer-found issues relating to identity and access management (IAM):---▷ Users: SSO (SAML 2.0), LDAP, SCIM, OAuth2, RADIUS, multi-factor authentication (MFA), conditional access policies---▷ Devices: System groups, system policies, MDM, scheduled commands, remote access, zero-touch enrollment▷ Planned and implemented a major overhaul of a business-critical internal tool written in Go (Support Bot):---▷ Rewrote the DAO layer using the official mongo-driver and revamped the IAM layer for LDAP authentication---▷ Modernized container orchestration and configuration using Docker, Nomad, Terraform, Vault, and Consul---▷ Increased unit test coverage from 33% to 100%

Gainesville, Florida, United States

▷ Collected and documented business needs and translated them into software requirements; prepared documentation in Cucumber/Gherkin▷ Performed manual quality assurance testing for web-based and mobile applications, defined acceptance tests for new features, and supported automated UI testing in Selenium▷ Assisted on-site implementation efforts and lead customer-facing training sessions for new features