David Haimes Email & Phone Number

Providing outstanding customer support for presales technical inquiries, as well as post-sales support. • Triage and qualify pre-sales leads to the appropriate account rep• Took initiative to build monthly metric reports and gather data regarding common product issues, and common customer pain points• Leadership role in creating standard work surrounding all post-sales case escalation through second and third level support up to product managers.• Perform technical product demonstrations for high-end microscopy systems. • Resolve customer issues, and train users on both hardware and software.

Austin, Texas Metropolitan Area

• Finalizing 2 manuscripts• Performing comparative evolutionary investigations on genetic data• Training new students in electrophysiology, molecular biology, and animal handling.

Austin, Tx

• NIDCD F31 Fellowship award secured to provide ~$120k of funding for authored research.• Excellent writing and communication skills as evidenced by 3 co-authored manuscripts, 2 poster presentations, 2 departmental seminars, and extensive lecturing for Neurobiology and Cellular Biology courses.• Wrote custom code (Igor Pro) to analyze over 400 neurons in the auditory brainstem. Analyzed 20,000 genes per neuron to classify neurons using bioinformatics techniques and statistical modeling.• Applied SVM/Decision-tree supervised machine-learning algorithms to address classification problems.• Led and managed three teams of a total of eight people for three project lifecycles, resulting in two presentations at national conferences, and one upcoming manuscript in preparation.• Created concise and insightful visualizations using dimensionality reduction techniques to reduce data complexity for non-technical audiences.

Austin, Texas, United States

• Restructured a Neurophysiology course, creating an inverted classroom, allowing undergraduates to perform high-caliber electrophysiological experiments resulting in published data.• Managed and guided teams throughout the entire project lifecycle of research: from project conception, through data acquisition and analysis, acquisition of financial support, abstract writing, and dissemination of research at national scientific conferences (Society For Neuroscience 2018, 2019; manuscript in preparation for publication).• Supplemented teaching responsibilities for Cellular Biology course, providing 4 hours of lecture/week. Wrote test questions, proctored, and graded 4 exams a semester for 3 total semesters. Tracked, updated, and maintained grades for over 150 students.

Austin, Texas Metropolitan Area

• Collaborated as part of an inter-disciplinary consulting team to aid business development for local Austin startups• Analyzed market research surveys, providing evidence-based recommendations for expansion into Health and Beauty B2B partnerships based on Gen Z habits. • Provided insight into total addressable market for Purpics based on competitor F&B marketing expenditures. Added value by generating a working database of prospective clients, sourced by SIC codes.

• Generated statistical metrics and wrote monthly reports to clients on project status, monthly financial expenditures, and both qualitative and quantitative forecasting.• Project manager for customer service department on behalf of W. L. Gore and Associates, implementing new product inventory tracking systems to organize return, reimbursements, and replacements, processing approximately 100 products/month. • Provided detailed consumer pain point metrics on most commonly defective, returned, or reimbursed product types. Implemented customer service quality standards that improved client satisfaction and directly led to expansion into other client collaborations.• Learned, implemented, and trained employees on Salesforce, a common CRM platform• Conducted survey research on behalf on local Lancaster, PA school districts, surveying high school seniors on their schooling experience. Provided evidence-based recommendations with a direct focus on how the school district might implement change to positively improve relationships, and address areas of concern.

• Cross-trained in a variety of positions, providing flexibility to cover staffing regardless of operating needs.• Trained to operate POS systems, while quickly and accurately processing currency and credit transactions.• Built and maintained client loyalty through friendly interactions, and reliable service.• Maintained excellent standards of customer service during high-volume, fast-paced periods of operation.

Hoboken, Nj

• Provided service for guests to ensure an upscale, memorable dining experience. • Flexibly catered for special events, exquisite dining experiences, and off-site catering. • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.

• Residential adviser for a community themed house, acting as liaison between the office of residential life and the students in the housing area. • Provided a support network for students' needs, while also developing their cohesiveness as a group.

• Performed experiments on Costa Rican ferns, collecting carbon/nitrogen ratiometric data• Preserved sample quality and actively participated in ongoing research focusing on fern biology, ecology, and physiology. • Managed lab equipment, supplies and scheduling.

Doctor Of Philosophy - Phd, Cellular And Molecular Biology

Certificate In Leadership And Management, Business Administration And Management, General

Bachelor'S Degree, Biology, General

Activities and Societies: Pep Band (Drum Major, Business Manager), President/Founder Colgate Parkour/Freerunning Club

Organic Chemistry

Part-time student completing graduate school requirements

Non-Degree Seeking, Biology, General, Biotechnology

Furthering my knowledge of the biological sciences while preparing to pursue a Ph.D.

High School Diploma, Honors

Activities and Societies: Theatre, Marching Band, Track & Field, NHS