David Haimes Email & Phone Number

• Providing outstanding customer support for presales technical inquiries, as well as post-sales support.
• Triage and qualify pre-sales leads to the appropriate account rep
• Took initiative to build monthly metric reports and gather data regarding common product issues, and common customer pain points
• Leadership role in creating standard work surrounding all post-sales case escalation through second and third level support up to product managers.
• Perform technical product demonstrations for high-end microscopy systems.
• Resolve customer issues, and train users on both hardware and software.

Austin, Texas Metropolitan Area

• Finalizing 2 manuscripts
• Performing comparative evolutionary investigations on genetic data
• Training new students in electrophysiology, molecular biology, and animal handling.

Austin, TX

• NIDCD F31 Fellowship award secured to provide ~$120k of funding for authored research.
• Excellent writing and communication skills as evidenced by 3 co-authored manuscripts, 2 poster presentations, 2 departmental seminars, and extensive lecturing for Neurobiology and Cellular Biology courses.
• Wrote custom code (Igor Pro) to analyze over 400 neurons in the auditory brainstem. Analyzed 20,000 genes per neuron to classify neurons using bioinformatics techniques and statistical modeling.
• Applied SVM/Decision-tree supervised machine-learning algorithms to address classification problems.
• Led and managed three teams of a total of eight people for three project lifecycles, resulting in two presentations at national conferences, and one upcoming manuscript in preparation.
• Created concise and insightful visualizations using dimensionality reduction techniques to reduce data complexity for non-technical audiences.

Austin, Texas, United States

• Restructured a Neurophysiology course, creating an inverted classroom, allowing undergraduates to perform high-caliber electrophysiological experiments resulting in published data.
• Managed and guided teams throughout the entire project lifecycle of research: from project conception, through data acquisition and analysis, acquisition of financial support, abstract writing, and dissemination of.
• Supplemented teaching responsibilities for Cellular Biology course, providing 4 hours of lecture/week. Wrote test questions, proctored, and graded 4 exams a semester for 3 total semesters. Tracked, updated, and.

Austin, Texas Metropolitan Area

• Collaborated as part of an inter-disciplinary consulting team to aid business development for local Austin startups
• Analyzed market research surveys, providing evidence-based recommendations for expansion into Health and Beauty B2B partnerships based on Gen Z habits.
• Provided insight into total addressable market for Purpics based on competitor F&B marketing expenditures. Added value by generating a working database of prospective clients, sourced by SIC codes.

• Generated statistical metrics and wrote monthly reports to clients on project status, monthly financial expenditures, and both qualitative and quantitative forecasting.
• Project manager for customer service department on behalf of W. L. Gore and Associates, implementing new product inventory tracking systems to organize return, reimbursements, and replacements, processing approximately.
• Provided detailed consumer pain point metrics on most commonly defective, returned, or reimbursed product types. Implemented customer service quality standards that improved client satisfaction and directly led to.
• Learned, implemented, and trained employees on Salesforce, a common CRM platform
• Conducted survey research on behalf on local Lancaster, PA school districts, surveying high school seniors on their schooling experience. Provided evidence-based recommendations with a direct focus on how the school.

• Cross-trained in a variety of positions, providing flexibility to cover staffing regardless of operating needs.
• Trained to operate POS systems, while quickly and accurately processing currency and credit transactions.
• Built and maintained client loyalty through friendly interactions, and reliable service.
• Maintained excellent standards of customer service during high-volume, fast-paced periods of operation.

Hoboken, NJ

• Provided service for guests to ensure an upscale, memorable dining experience.
• Flexibly catered for special events, exquisite dining experiences, and off-site catering.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.

• Residential adviser for a community themed house, acting as liaison between the office of residential life and the students in the housing area.
• Provided a support network for students' needs, while also developing their cohesiveness as a group.

• Performed experiments on Costa Rican ferns, collecting carbon/nitrogen ratiometric data
• Preserved sample quality and actively participated in ongoing research focusing on fern biology, ecology, and physiology.
• Managed lab equipment, supplies and scheduling.

Doctor Of Philosophy - Phd, Cellular And Molecular Biology

Certificate In Leadership And Management, Business Administration And Management, General

Bachelor'S Degree, Biology, General

Activities and Societies: Pep Band (Drum Major, Business Manager), President/Founder Colgate Parkour/Freerunning Club

Organic Chemistry

Part-time student completing graduate school requirements

Non-Degree Seeking, Biology, General, Biotechnology

Furthering my knowledge of the biological sciences while preparing to pursue a Ph.D.

High School Diploma, Honors

Activities and Societies: Theatre, Marching Band, Track & Field, NHS