➤Lead and manage a team of 9+ engineers along with sales process for key accounts, ensuring alignment with customer needs and business objectives. Provide technical guidance and develop solutions that meet both commercial and operational requirements, strengthening long-term partnerships with major clients.➤Led the successful introduction of new products into the market, contributing to Baumer’s strategic growth in India since taking on product management responsibilities in 2021. ➤Actively involved in setting competitive pricing strategies, considering both market trends and cost structures. Work to optimize margins by balancing pricing with value propositions, ensuring profitability while remaining competitive in the market. Successfully managed the integration of service management processes, improving customer satisfaction and service delivery efficiency. ➤Oversee the development and implementation of tailored system configurations, ensuring customer requirements are met with precision. Provide end-to-end technical solutions across various product lines and applications, enhancing customer satisfaction and fostering long-term partnerships. ➤Cultivate and maintain strong relationships with key accounts, including high-value clients, distributors, and potential partners. ➤Act as the primary point of contact for major customers, ensuring effective communication and addressing any technical or commercial queries. Ensure the timely resolution of issues and concerns from key accounts, providing an exceptional level of service. ➤Lead pre-sales efforts by conducting in-depth technical consultations, creating solution proposals, and presenting product capabilities to key stakeholders. Support the sales team with technical insights and guidance during the sales process to optimize product fit and meet client needs.

➤Handled service management and after-sales support for India, Sri Lanka, Bangladesh, Pakistan, and Middle Eastern countries/SEA. Streamlined the pre-sales process, reducing sales cycle times and improving conversion rates by providing faster and more targeted solutions. ➤Represented Baumer India's service functions in international business meetings at Baumer's headquarters. Assessed new application feasibility and configuring technical proposals. ➤Supervised post-service activities like customer feedback, follow-ups, service reminders, and managing complaints. ➤Oversaw the strategy and execution of operations to meet or exceed business expectations and SLAs. Designed and implemented training initiatives to improve team performance and productivity. ➤Ensured customer satisfaction through long-term relationships and motivating the team to add value in daily support functions. ➤Managed inventory to achieve cost savings without compromising operations, and designing procurement schedules to ensure quality and cost-effective spare parts. ➤Led cost-effective after-sales operations, focusing on customer satisfaction, retention, and growth. ➤Monitored cost-effective service operations, resource deployment, turnover time, quality compliance, and taking corrective actions as needed.➤Managed after-sales service and customer care operations to meet business objectives, ensuring profitability and speedy resolution of issues. HQ appreciated SOPs made for preventive maintenance ; Use guides for basic troubleshooting, training presentations prepared by me and used those for other regions

➤Played a crucial role in supporting sales, coordinating with key stakeholders, and driving the development of new applications for vision products to enhance business growth. ➤Worked closely with OEMs and system integrators, collaborating with end users of vision products to ensure proper implementation and usage. ➤Provided technical support to the sales team and distributors to help them execute applications of vision products effectively finding new application & validating those application

➤Won the Best Service Management Award in 2009 for achieving organizational goals, highlighting exceptional service management performance. ➤Instrumental in driving service excellence, optimizing machine use, and providing technical expertise across various industries, significantly contributing to business growth and customer satisfaction. ➤Focused on achieving key organizational goals, such as improving customer satisfaction, reducing breakdowns, increasing AMC penetration, and driving revenue from consumables and spare parts. ➤Led the installation and configuration of coding machines across various industries and applications in automated production lines. ➤Managed techno-commercial activities within the assigned territory, overseeing both technical and business aspects. ➤Provided coding and printing solutions for several industries, including: Food & Beverages: Date coding, random number printing, barcode & matrix coding. Steel, Glass, Metal & Rubber: Branding and coding for manufacturing. Pharmaceuticals: Barcode, matrix codes, and manufacturing details. Chemical & Petroleum: Batch coding and MRP-related information. Commercial Printing: Integrated Track & Trace solutions across industries.

➤Provided essential technical support by troubleshooting and maintaining Toshiba Multifunction Devices and ensuring proper installation and network configuration of printers and copiers. ➤Responsible for the installation and configuration of printers and copiers within network environments, ensuring seamless integration and functionality for users. ➤Actively engaged in diagnosing and resolving issues with Toshiba Multifunction Devices in office automation products, ensuring minimal downtime and efficient device operation.

➤Played a key role in the installation, configuration, and troubleshooting of Samsung POS printers and terminals, while offering vital system support and resolving customer issues efficiently. ➤Diagnosing and resolving issues with Samsung POS (Point of Sale) printers, terminals, barcode printers, 40-column printers, and kiosk printers. ➤Provided comprehensive system support to customers, addressing hardware, software, operating system, and networking issues. ➤Managed and resolved customer queries, providing effective solutions to ensure smooth operation and customer satisfaction.➤Installing and configuring the mentioned printers and terminals, ensuring proper setup and integration into customer systems.