I am meticulous and professional QA personal with extensive career in testing VOIP based Telecom products. In the span on 15+ years of my work experience, I have validated and qualified the cloud basedbusiness phone system to Contact Center Solution from Dialpad, the Video Conferencing Solutions from Polycom, the Session Boarder Controller from Sonus Networks, the SRX series Survivable Gateways from Juniper Networks and the OLT/ONT VoIP solution from Alcatel-Lucent.Work Summary:Business:- I interact with Beta customers, do the TOIs of the product features, conduct smooth execution of Beta cycle and collect/manage the early feedback survey response from the Beta customers. Managerial:- I have lead and managed outsourced work (i,e customer focused escalations and escape defect analysis) to the vendor partner.- Instrumental in product release planning, test strategy and execution product quality assurance.- Responsible for maintaining high product quality indices.- Comfortable executing Agile and Waterfall methodologies of project operation.Certified in:Polycom Certified Video Engineer (PCVE)AWS certified Solution Architect - AssociateSoftware Product Management Course from University Of Alberta (via Coursera)