ServiceNow Developer- Analysed ServiceNow ITSM, ITOM, data and built a project roadmap with senior management for automation solutions leading to 30% automation of tasks using ServiceNow functionality like workflow, flow designers, business rules etc.- Created custom solutions using Javascript APIs, integration hub that updated the CMDB details for the newly added network devices and servers.- Created custom dashboards and scheduled reports in performance analytics (PA) for ITSM team that provided a clear picture of high priority tickets and change requests, SLA trend for service requests, changes requests and incidents.- Conducted user acceptance tests, update sets movement, documentaion reviews,code reviews and maintained the required documentation of the solutions relelased.- Led the team of 3 developers to design and develop a custom application in ServiceNow that processed sensitive security alerts saving $4000 per month and 60 hours/month of manual work.- Worked on creating custom solutions in ITSM, ITOM, ITAM with different cross functional teams using business rules, client scripts, ACLs, workflows and flow designer and incorporated javascript wherever required.- Analysed and troubleshooted ServiceNow functionality issues and reported them to ServiceNow whenever required.- Created conversational topics using virtual agent designer with appropriate configuration of intents and entities as per the conversation requirement.Data/Business Analyst- Worked with business stakeholders to identify the critical business processes,significant touchpoints in each of them.Identified the key metrices which can give holistic approach of the business needs.- Developed 3 dashboards in Tableau which gave holistic view of the key banking processes including customer booking, card transactions, card authorization, account status, fund block etc within tight schedule. The dashboards gave a real-time view of the health of the KPIs.