Dhanesh M Email & Phone Number

Bengaluru, Karnataka, India

Heading Cloud Platform Integration Operations.People Manager managing a team of SREs, Cloud operations and Product Release engineers.Service owner responsible for 24x7 Follow the sun Operations with a team size of 30 partnering with vendor organisations.Execution of large scale projects on Multi cloud platform.Stakeholder Management.Deal with Delivery, Customer Support, Incident management, Migrations on Multi cloud platform ( AWS, Ali, Azure & GCP ), Outage management.Project ManagementDefine process for Outage, lIvesite operations management and Driving process improvements.Drive Cloud expert Scrum and backlogs.Deliver operations Product training in Cloud Platform Integration unit.Vendor contract employee management

Bengaluru Area, India

Managed a DevOps team responsible for the development and operations of Mobile banking and other Digital banking applications.The mobile banking application hosted on AWS cloud and the workflow managed through various DevOps tools such as jenkins, jira, confluence, github, bitbucket, slack and terraform. - Drive development and operations of mobile banking & other digital channels application.- Migration of application into AWS cloud.- Manage scrum/stand up meetings, prepare team for release Go live tasks.- Extend 24*7 Service critical mobile banking applications- Set up monitoring through AWS cloud watch & Create matrices to setup alarms from AWS.- Incident, change & problem management through Service now.- Provide support for deployed solutions in a production PaaS environment and Engage in production support activities- Provide technical leadership and support to product delivery teams- Support Governance implementation with Project and security guidelines to ensure quality standards are met - Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and support ability with operations staff and/suppliers.- Escalation point for operation-related issues.- Ensure that end-to-end performance is monitored and maintained to high level of quality, standards, supportability and operability as defined within negotiated and agreed Service Level Agreements (SLAs) and to propose and implement necessary Service Improvements.- Responsible to ensure the Application portfolio is compliant with the relevant IT controls and information security standards & baselines.- SOW/Contract formation and vendor management- Ensure sign off readiness for bringing project developments successfully into operational support.

Bengaluru & Ireland

Managed an Operations team of engineers and analysts responsible for end to end Service/project delivery of OSS, Cloud & IT Infrastructure solutions.• Drive transformation of development and test environment of OSS, Cloud and Infrastructure Services.• Manage internal and external relationships with stakeholders and operational teams to ensure smooth project management and customer service.• Managing complex projects/programs to offshore the assignments from global to India. • Manage Remote delivery of IT hardware infrastructure support and Cloud Integration Services.• Drive Continuous improvement in the team along with metrics improvement.• Define KPI/PI, performance management and appraisals for the team.• Resource Management, Interview, assess and hire candidates, Mentoring and developing people.• Meet stakeholders, review the business and create readiness for new business areas. • Understand the skill development requirements, arrange trainings in consultation with the training partners.• Doing competence GAP analysis, Prepare Competence portfolio & Strategic learning program.• Manage Learning & Development Department for the Business unit.

Bangalore

Lead the operations to secure operational stability and short lead times in close co-operation with the Product development sites.• Work with all service delivery functions to formulate, agree and maintain an appropriate Service Level Management and Operational Level Agreements with the stakeholders.• Project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning and other Scrum-related meetings.• Implement Agile - Scrum, follow KANBAN, maintain JIRA-Confluence for the development projects.• Test Configuration Management activities of OSS products (OSSRC, ENIQ, ENM, NetAct OSS).• Product support and maintenance of VMware vSphere, Cloud, & Open stack environment.• Weekly Reviews to the Management on key deliverables.• Generate dashboard and scorecards for the Team for review, SWOT analysis & GAP analysis.• Financial planning and forecast of the team and review of OPEX and CAPEX frames.

Bengaluru Area, India

Lead an IT infrastructure Services team majorly responsible for the preventive maintenance of the datacenter and windows administration.• Datacenter Management - Server Hardware support and Preventive maintenance on HP ProLiant and Sun V240, V440, M3000, M5000 servers.• Monitoring, Troubleshoot, Diagnose the fault and arrange to replace the faulty units with HP & Oracle Service.• Firmware updates on Sun & HP servers. • Windows Security & vulnerability management with associated vulnerability scanning tools.• GFI languard installation for windows patch updates.• Symantec endpoint protection Manager installation & administration on windows servers.• Microsoft SCCM and endpoint administration.

Bangalore

• Installation, Configuration & troubleshooting of Ericsson OSS-RC releases.• Maintenance and administration of Virtualization Environment for OSS deployment.• Creating cluster in VMware, configuring High Availability (HA), DRS, Management and Configuration of Virtual Machines, Clone and Templates.• Trouble shooting of vCenter environment, Monitoring of Virtual Machine’s & ESX servers (CPU, Memory, Disk and Network Utilization).• NFS configuration & File system administration.• Configuring and managing network interfaces.• Monitoring of various services running on Solaris servers, log file monitoring and basic creation and troubleshooting on Shell scripts.• Trouble shooting User's login & home directory related issues.

Tekelec Tac, Bengaluru Area, India

Provide 24x7, support to the global telecom operators for Tekelec (Oracle) deployed telecom products and solutions.• Participate in the development, review, product upgrade/patch and installation processes and to fix the bug.• Resolve trouble tickets and any problem related to networks, hardware, database & signaling problems within the agreed SLA. • Provide onsite troubleshooting when necessary and appropriate.• Software upgrades of the Tekelec deployed products such as STP and Linux based servers.• Implement Remote access connectivity to ascertain remote access to customer site and maintain all the connectivity and account details from a support perspective to provide efficient support.• Emergency CSR handling on a 24/7 service level and Regular follow-up with customer.• Performing health-checks and testing of existing and new products.

Patna & Bhubaneswar

The operation and maintenance of Vodafone Orissa & Bihar wireless GSM network consists of OSS, NMS, telecom Radio, Core nodes and Citrix applications.• Integrate 2G/3G Radio and Core Network nodes (BSC, MSS, MGW, HLR, VLR etc.) in OSS server.• Backups, health checks of OSS server and scheduling of reports using cron job.• Re-home of base stations across BSCs, Creation & Verification of the nodes in Base Station Controller.• Site creation in BSC and it's expansion, integration, TRX (Transceiver) addition and deletion.• External Alarm creation and verification of nodes as required.• Define Cell handover, GPRS, EGPRS enable, Define cell info in MSCs.• Change Request Form implementation - Configuration and Modification of RF parameters in the network.• Prepare and provision configuration plans to the network through CM Operation Manager.• On call support to site engineers and RF optimization team remotely from OMC.• Generation and analysis network health reports and traffic reports.

Master Of Business Administration (M.B.A.), Project Management

Activities and Societies: Projects on Customer satisfaction in Automobile industry. MBA program specialized in Project Management.

B.Tech, Electronics And Communication Engineering

Activities and Societies: Cricket, Football, Social activities, Art Electronics & Communication engineering

High School, A

Activities and Societies: NCC Captain, Painting, Part of cultural programs.