Dylan Haney Email & Phone Number

Charlotte, North Carolina, United States

Strategic Values Initiatives Manager in Financial Center, ATM and Market Strategy- Manage project intake and governance routines for Financial Center, ATM, and Market Strategy leadership- Responsible for oversight, capacity management and level-loading of all test and pilot activity in our markets- Partner with multiple lines of business across our distribution channels to develop execution plans and guide initiative owners through our intake, governance and capacity planning processes

Charlotte, North Carolina Area

Consumer Governance - Consumer, Small Business and Wealth Management- Developed and launched a Consumer Technology Planning Tool used to allocate technology funding across various programs and initiatives; this tool facilitated a transition from annual funding planning to continuous allocation- Expanded line of business coverage of integrated intake tool to support 50% more sub-lines of business- Responsible for a Salesforce Implementation that supports the following key functions: - Technology Planning and Funding Allocation - Readiness and Capacity Planning and Sequencing - Risk Impact Evaluation and Assessments- Managed enhancements, development, and onboarding requests from key stakeholders- Coordinated training, pipeline management, and end-user/elevated-user support for the planning and capacity tools

Charlotte, North Carolina Area

Capacity and Program Management, Retail Banking and Distribution- Process owner for Banking Center & Contact Center Initiative Intake & Decision- Manage initiative governance database backed by Salesforce.com- Handle routine and ad-hoc reporting using Salesforce Report Builder- Create multimedia training resources and lead regular training sessions (audience of 50+)- Administer internal business process portal, including SharePoint design and maintenance- Maintain and monitor process metrics and documentation, including process mapping and FMEA- Implement process improvements, including changes resulting in 20% cycle time reduction

Charlotte, North Carolina Area

Operations MBA LDP:6-2011 to 6-2012Global Commercial and Corporate Banking - Executive Escalations, Service and Fulfillment- Managed workflow, caseload, and scheduling for the fulfillment executive escalation team- Coordinated reporting and analytics routines and ad-hoc analytics requests- Process owner for the expedite process - including high volume analytics, reporting routines and process design activities to ensure process stability and effectiveness- Designed and managed SharePoint database for escalations and escalation reporting6-2010 to 6-2011:Consumer and Small Business Banking - Contact Center Operations - Customer Differentiation, Customer Treatment - Completed Process Excellence project, resulting in significant reduction in operational risk- Developed daily metrics dashboard, allowing for key segment performance monitoring- Functioned as Business Support Manager, establishing routines for key deliverables- Functioned as Business Recovery Coordinator and Associate Engagement Representative for team

Atlanta, Ga

Global Technology & Operations - Image and Electronic Payments and Services- Developed a periodic image retrieval forecasting process used for infrastructure planning- Established vendor and bank communication procedures to handle security breach scenarios

Kokomo, In

- Managed $200,000 annual marketing budget for 4 locations - Through development of metrics, reduced expenses by 27% while maintaining growing market share

Kokomo, In

- Increased production by 55% and decreased patient wait time by 40% through process improvements- Supported black belt project to implement electronic documentation, improving cycle time by 45% - Established tracking systems to monitor timely handling of employee errors and product deviations- Managed internal and external audits, including FDA, OSHA, and state health department regulators- Supervised, hired, and motivated a staff of 50 employees

Managed PR efforts for clients in the automotive, retail, economic development, and financial industries.

Masters Of Business Administration, Operations And Supply Chain Management

Ba, Communications - Public Relations