I had the privilege to work with a pre-opening batch hotel, and it is a thrilling and rewarding experience that offers the opportunity to be part of something truly transformative. It also helped to Collaborating with revenue management teams, sales, marketing, front office, Housekeeping and develop and implement pricing strategies to drive revenue and achieve occupancy targets. This involves analysing market trends, competitor rates, and demand forecasts to adjust pricing dynamically.Reservation Processing: Handling reservation inquiries, assist guests with booking accommodations, answering questions about room types, amenities, and policies. Attention to detail is crucial to ensure accuracy in processing reservations and capturing guest preferences.Guest Communication: Providing excellent customer service, communicate with guests via email, Training phone etiquettes, to confirm bookings, address special requests, and resolve any issues or concernWorking with the pre-opening group also helped me to mold myself with adaptability and flexibility and its importance , as we encounter unforeseen challenges and changes in direction and needs to navigate through various challenges and changes.

Incentive tour management