Dhanya Shetty Email & Phone Number

Dubai, United Arab Emirates

Difc Dubai

Difc Dubai

1. Part of Business support and controls team to provide any technical support to the operations team2. Raising JIRA on certain activities which needed vendor support3. Working on SQLs to pull business related reports to identify the root cause of errors4. Worked on multiple applications in order to provide support to the entire operations in transfer agency department. 5. liaising with IT team in case of core technical issues and providing solutions to the business well within the TAT.

1. Conducting Level 3 quality checks with zero tolerance to errors and maintain highest level of accuracy. 2. Preparing trend analysis by analysing the invalid query reports resulted in achieving 70% reduction in internal errors.3. Imparting training to the team on FX transactions and file upload process. 4. Attending weekly calls with home location CSMs by representing India as ICSC - India client service champion by being the main escalation point for all business related queries.5 . Monthly KPI preparation with presentation of complete team performance

India

1. Perform 4 eye check on all transactions request by the investors maintaining an accuracy of 99.95% 2. Key mentor and trainer for all new joiners conducting assessments and providing signoff to perform as an individual contributor. 3. Conducting team meetings to highlight the areas of concern and recommending error mitigation steps4. Reviewing and amending the required SOPs and highlighting changes required on BRDs.

India

1. Categorization of multiple transactions like Subscriptions, Redemptions, switches, transfers and fee rebates to each manco departments in order to process the same.2. Investigate discrepancies into each instruction and flag the same to the home location.3. Setting up the new Investor details into Multifonds with end to end checks from prospectus including AML-KYC.4. Processing and settling trades accurately meeting the set deadlines for 169 clients in accordance with VPs

Bachelor'S Degree, Business Administration And Management, General, Distinction

Pgdca - Distance, Post Graduate Diploma In Computer Application, Distinction